Floor & Decor
PROServicesSpecialist
“PRO Services Specialist at Floor & Decor. Skills: PRO customer service, Sales support, Product knowledge. Execute PRO Services Blueprint. Support PRO desk in-store”
What You'll Achieve.
Grow their business; Build the sales organization; Serve our PRO customers; Achieve assigned business objectives
Industry & Context.
May require travel up to 20%, Occasionally exposed to a warehouse environment and moving vehicles, Medium Work – Ability to exert 20-50 pounds of force occasionally, Required to use hands and fingers to handle or feel, Required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl
What They're Looking For.
Must Have
High School diploma or equivalent, 1 year in retail or wholesale contractor sales, service, supply and/or professional installation, written and verbal communication skills
Nice to Have
Associate Degree or higher, Experience with Salesforce / CRM software, Bilingual in Spanish or the most dominant language in the Store trade-area
What You'll Do.
Execute PRO Services Blueprint
Support PRO desk in-store
Identify PROs in store
Maintain product knowledge
Educate PRO customers
Sign up for PRO Premier Rewards
Demonstrate PRO APP benefits
Promote PRO Credit Solutions
Coordinate PRO customer activities
Collaborate in store initiatives
Make program presentations
How You'll Work.
Team & Collaboration
Collaboration with the Installation Materials and Design Services departments; Collaborate with the Store Team to identify PROs; Collaborate in all store initiatives
Communication Scope
written and verbal communication skills; interpersonal skills
Applying for this PRO Services Specialist role?
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