Floor & Decor
Retail
PROServicesSpecialist
“PRO Services Specialist at Floor & Decor. Skills: PRO customer relationship building, Sales support, Product knowledge. Execute PRO Services Blueprint. Support PRO desk in-store”
What You'll Achieve.
Grow PRO customer business; Achieve assigned business objectives
Industry & Context.
May require travel up to 20%, Exposed to warehouse environment, Exposed to moving vehicles, Moderate to noisy work environment, Ability to exert 20-50 pounds of force occasionally, Ability to exert 10-25 pounds of force frequently, Ability to exert greater than negligible up to 10 pounds of force constantly, Use hands and fingers to handle or feel, Stand, Walk, Reach with arms and hands, Climb or balance, Stoop, kneel, crouch or crawl
What They're Looking For.
Must Have
1 year in retail or wholesale contractor sales, service, supply and/or professional installation, written and verbal communication skills
Nice to Have
Associate Degree or higher, Experience with Salesforce / CRM software, Bilingual in Spanish or the most dominant language in the Store trade-area
What You'll Do.
Execute PRO Services Blueprint
Support PRO desk in-store
Manage PRO customer orders
Follow up on PRO orders
Provide PRO customer support
Handle PRO customer escalations
Identify PROs in store
Maintain product knowledge
Train store team on selling process
Educate PRO customers
Expand PRO customer participation
Offer PRO Premier Rewards Program
Demonstrate PRO APP benefits
Promote PRO Credit Solutions
Coordinate PRO customer activities
Collaborate in store initiatives
Make program presentations
Perform additional duties
How You'll Work.
Team & Collaboration
Collaboration with Installation Materials department; Collaboration with Design Services departments; Collaboration with the Store Team
Communication Scope
written and verbal communication skills; effective program and benefit presentations; interpersonal skills
Applying for this PRO Services Specialist role?
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