Floor & Decor
PROServicesSpecialist
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“PRO Services Specialist at Floor & Decor. Skills: PRO customer relationship building, PRO customer support, Product knowledge. Execute PRO Services Blueprint. Support PRO desk in-store”
What You'll Achieve.
Grow PRO customer business; Earn PRO customer trust; Achieve assigned business objectives
Industry & Context.
May require travel up to 20%, Exposed to warehouse environment, Exposed to moving vehicles, Moderate to noisy work environment, Ability to exert 20-50 pounds of force occasionally, Ability to exert 10-25 pounds of force frequently, Ability to exert greater than negligible up to 10 pounds of force constantly, Use hands and fingers to handle or feel, Occasionally required to stand, Occasionally required to walk, Occasionally required to reach with arms and hands, Occasionally required to climb or balance, Occasionally required to stoop, kneel, crouch or crawl
What They're Looking For.
Must Have
High School diploma or equivalent, 1 year in retail or wholesale contractor sales, service, supply and/or professional installation, written and verbal communication skills
Nice to Have
Associate Degree or higher, Experience with Salesforce / CRM software, Bilingual in Spanish or the most dominant language in the Store trade-area
What You'll Do.
Execute PRO Services Blueprint
Support PRO desk in-store
Manage PRO customer orders
Follow-up on PRO customer orders
Provide PRO customer support
Handle PRO customer escalations
Identify PRO customers in store
Maintain product knowledge
Train store team on selling process
Educate PRO customers on business
Expand PRO customer participation
Offer PRO Premier Rewards Program
Assist PROs to sign up
Demonstrate PRO APP benefits
Promote PRO Credit Solutions
Coordinate PRO customer activities
Assist PRO customers in-store
Collaborate in store initiatives
Make program and benefit presentations
Perform additional duties as needed
How You'll Work.
Team & Collaboration
Collaboration with Installation Materials department; Collaboration with Design Services departments; Collaboration with the Store Team; Collaboration in all store initiatives
Communication Scope
written and verbal communication skills; effective program and benefit presentations; interpersonal skills
Full Job Description
_**Pay Range**_ $17.97 - $21.30 ** _Purpose:_** Floor & Decor strives to be the one-stop destination for our professional clients (PRO customer) in the hard surface flooring contractor space. This position is focused on building relationships with our PRO customers and in turn earning their trust, while helping grow their business. This position reports to the PRO Services Manager and supports the execution of Floor and Decor's PRO priorities. Primary responsibilities include understanding trends in the PRO Market, collaboration with the Installation Materials and Design Services departments in order to build the sales organization and serve our PRO customers. **_Minimum Eligibility Requirements:_** * High School diploma or equivalent. Associate Degree or higher is a plus. * 1 year in retail or wholesale contractor sales, service, supply and/or professional installation. * Strong written and verbal communication skills. * Experience with Salesforce / CRM software is a plus. * Bilingual in Spanish or the most dominant language in the Store trade-area is a plus. **_Essential Job Functions:_** Execute the PRO Services Blueprint to the highest levels to create a world class experience for our PRO Customers. * Support the PRO desk in-store: phone calls, manage orders, order follow-up, customer support and escalations. * Collaborate with the Store Team to identify PROs in our Store. * Maintain extensive knowledge about Floor & Decor products. * Train and support the Store Team on how to use our selling process. * Understand our PRO business to educate our PRO customers and expand their participation. * Offer and assist PROs to sign up for the PRO Premier Rewards Program, download and demonstrate the benefits of the PRO APP. * Promote PRO Credit Solutions such as Commercial Business Account or PRO Premier Credit Card. * Coordinate and assist with PRO Customers in-store activities. * Collaborate in all store initiatives. * Demonstrate ability to make effective program and b
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