Floor & Decor
ProServicesSpecialist
“Pro Services Specialist at Floor & Decor. Skills: Customer service, Sales, Product knowledge. Execute PRO Services Blueprint. Support PRO desk in-store”
What You'll Achieve.
Grow their business; Achieve assigned business objectives
Industry & Context.
May require travel up to 20%, Exposed to warehouse environment, Exposed to moving vehicles, Medium Work – Ability to exert 20-50 pounds of force occasionally, Ability to use hands and fingers to handle or feel, Ability to stand, walk, reach with arms and hands, Ability to climb or balance, Ability to stoop, kneel, crouch or crawl
What They're Looking For.
Must Have
High School diploma or equivalent, 1 year in retail or wholesale contractor sales, service, supply and/or professional installation, written and verbal communication skills
Nice to Have
Associate Degree or higher, Experience with Salesforce / CRM software, Bilingual in Spanish or the most dominant language in the Store trade-area
What You'll Do.
Execute PRO Services Blueprint
Support PRO desk in-store
Collaborate with Store Team
Maintain product knowledge
Educate PRO customers
Expand PRO participation
Offer PRO Premier Rewards
Demonstrate PRO APP benefits
Promote PRO Credit Solutions
Coordinate PRO Customer activities
Collaborate in store initiatives
Make program presentations
Make benefit presentations
Work in fast-paced environment
Travel to customer job sites
Present F&D capabilities
Perform additional functions
How You'll Work.
Team & Collaboration
Collaborate with the Store Team; Collaborate in all store initiatives; Interact effectively at all levels and across diverse cultures
Communication Scope
written and verbal communication skills; effective program and benefit presentations
Applying for this Pro Services Specialist role?
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