Floor & Decor
PROServicesSpecialist
Neural analysis suggests this role is
optimal for Mid+ candidates.
“PRO Services Specialist at Floor & Decor. Skills: PRO Services Blueprint, Customer support, Sales. Execute PRO Services Blueprint. Support PRO desk in-store”
Industry & Context.
May require travel up to 20%, Exposed to warehouse environment, Exposed to moving vehicles, Moderate to noisy work environment, Medium Work – Ability to exert 20-50 pounds of force occasionally, Ability to use hands and fingers to handle or feel, Ability to stand, walk, reach with arms and hands, Ability to climb or balance, Ability to stoop, kneel, crouch or crawl
What They're Looking For.
Must Have
High School diploma or equivalent, 1 year in retail or wholesale contractor sales, service, supply and/or professional installation, written and verbal communication skills
Nice to Have
Associate Degree or higher, Experience with Salesforce / CRM software, Bilingual in Spanish or the most dominant language in the Store trade-area
What You'll Do.
Execute PRO Services Blueprint
Support PRO desk in-store
Collaborate with Store Team
Maintain product knowledge
Educate PRO customers
Expand PRO participation
Offer PRO Premier Rewards
Demonstrate PRO APP benefits
Promote PRO Credit Solutions
Coordinate PRO Customer activities
Collaborate in store initiatives
Make program presentations
Assist with job site presentations
Perform additional duties
How You'll Work.
Team & Collaboration
Collaboration with Installation Materials; Collaboration with Design Services; Collaboration with the Store Team
Communication Scope
written communication skills; verbal communication skills
Full Job Description
_**Base Pay**_ This role has a minimum base pay from $15.55 per hour with higher starting pay available based on experience. **_Purpose:_** Floor & Decor strives to be the one-stop destination for our professional clients (PRO customer) in the hard surface flooring contractor space. This position is focused on building relationships with our PRO customers and in turn earning their trust, while helping grow their business. This position reports to the PRO Services Manager and supports the execution of Floor and Decor's PRO priorities. Primary responsibilities include understanding trends in the PRO Market, collaboration with the Installation Materials and Design Services departments in order to build the sales organization and serve our PRO customers. **_Minimum Eligibility Requirements:_** * High School diploma or equivalent. Associate Degree or higher is a plus. * 1 year in retail or wholesale contractor sales, service, supply and/or professional installation. * Strong written and verbal communication skills. * Experience with Salesforce / CRM software is a plus. * Bilingual in Spanish or the most dominant language in the Store trade-area is a plus. **_Essential Job Functions:_** Execute the PRO Services Blueprint to the highest levels to create a world class experience for our PRO Customers. * Support the PRO desk in-store: phone calls, manage orders, order follow-up, customer support and escalations. * Collaborate with the Store Team to identify PROs in our Store. * Maintain extensive knowledge about Floor & Decor products. * Train and support the Store Team on how to use our selling process. * Understand our PRO business to educate our PRO customers and expand their participation. * Offer and assist PROs to sign up for the PRO Premier Rewards Program, download and demonstrate the benefits of the PRO APP. * Promote PRO Credit Solutions such as Commercial Business Account or PRO Premier Credit Card. * Coordinate and assist with PRO Customers in-store activities. *
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