Floor & Decor
PROServicesSpecialist
“PRO Services Specialist at Floor & Decor. Skills: PRO customer relationship building, order management, customer service skills. Execute PRO Services Blueprint. Support PRO desk in-store”
What You'll Achieve.
Grow PRO customer business; Achieve assigned business objectives
Industry & Context.
May require travel up to 20%, Occasionally exposed to a warehouse environment, Occasionally exposed to moving vehicles, Ability to exert 20-50 pounds of force occasionally, Ability to exert 10-25 pounds of force frequently, Ability to exert greater than negligible up to 10 pounds of force constantly, Ability to use hands and fingers to handle or feel, Ability to stand, Ability to walk, Ability to reach with arms and hands, Ability to climb or balance, Ability to stoop, kneel, crouch or crawl
What They're Looking For.
Must Have
High School diploma or equivalent, 1 year in retail or wholesale contractor sales, service, supply and/or professional installation, written and verbal communication skills
Nice to Have
Associate Degree or higher, Experience with Salesforce / CRM software, Bilingual in Spanish or the most dominant language in the Store trade-area
What You'll Do.
Execute PRO Services Blueprint
Support PRO desk in-store
Handle order follow-up
Provide customer support
Identify PROs in store
Maintain product knowledge
Train Store Team on selling process
Educate PRO customers
Expand PRO customer participation
Offer PRO Premier Rewards Program
Demonstrate PRO APP benefits
Promote PRO Credit Solutions
Coordinate PRO Customer activities
Collaborate in store initiatives
Make program and benefit presentations
Travel to customer and PRO job sites
How You'll Work.
Team & Collaboration
Collaboration with Installation Materials; Collaboration with Design Services; Collaboration with the Store Team; Collaboration in all store initiatives
Communication Scope
written communication skills; verbal communication skills
Applying for this PRO Services Specialist role?
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