PrivacyAnalyst

**Join us at Entrust** At Entrust, we’re shaping the future of identity centric security solutions. From our comprehensive portfolio of solutions to our flexible, global workplace, we empower careers, foster collaboration, and build solutions that help keep the world moving safely. **Get to Know Us** Headquartered in Minnesota, Entrust is an industry leader in identity-centric security solutions, serving over 150 countries with cutting-edge, scalable technologies. But our secret weapon? Our people. It’s the curiosity, dedication, and innovation that drive our success and help us anticipate the future. ** _Position Overview:_ ** A Privacy Analyst, Customer Support is responsible for ensuring the success of our customers by effectively managing tickets coming from customers / end users / law enforcement entities about local privacy laws, privacy policies, Risk & compliance, regulatory or legal concerns. Apart from day-to-day activities, the candidate is expected to be involved in driving internal process improvement initiatives, run projects of organisational importance, guide / mentor the next cadre of Privacy analysts as per Entrust values, while being a face of organisation to the wider customer base. The candidate is expected to be an independent, self-motivated, proactive, results-oriented, hands-on person always ready to provide guidance to team members and able to define and provide a high level of customer satisfaction through the delivery of world-class support services. You will achieve through this: * **Leadership** \- Leading by example, with hands-on approach to problem resolution. Sense of urgency when prioritising tasks, negotiating with stakeholders and securing agreement from all parts. Persuasive communication across all levels. * **Product understanding** \- Developing a deep understanding of Entrust’s product suite and how it is used by our customers, collaborating with support engineers, product managers, software engineers, legal, security and me