Meta
Printing
PrinterTechnician
Neural analysis suggests this role is
optimal for mid candidates.
“Printer Technician at Meta. Skills: servicing printers, maintains, repairs equipment, Diagnose, repair & maintain product(s) and accessories, Manage local part inventory, inventory collection and management, consumables management. Delivery and installation of printer supplies. maintains, repairs equipment”
What You'll Achieve.
Customer SLA commitments; product in accordance with specific customer specifications and implementations; product solution; customer standards are met
Industry & Context.
Troubleshoots technical problems and issues; determine technical solution in accordance with product and customer specifications; improved service diagnostics
On-call - Rotation (every 4 weeks): 6pm – 7am Monday thru Friday, 24x7 weekends and holidays, Standby Hours may be required, Government Background check required, lifting or moving items weighing up to 50-55 lbs
What They're Looking For.
Must Have
2 - 5 years’ experience in servicing printers, hard copy devices, or imaging products, electro-mechanical aptitude, Government Background check required
Nice to Have
servicing printers, hard copy devices, or imaging products preferred
What You'll Do.
Delivery and installation of printer supplies
Conducts technical analysis of product implementations
Troubleshoots technical problems and issues
Conducts technical training and product briefing
Work within multiple systems to accept and respond to dispatched service and supply calls within Customer SLA commitments
repair & maintain product(s) and accessories in peak operating condition within published electrical
and print quality specifications
Effectively schedule calls to manage SLA requirements across assigned activities
Ensure regular and effective communications with customers to ensure awareness of call acceptance
Assist customer with any reported issues or questions on customer product(s)
Train Customer on appropriate usage of customer product & features
Ensure proper repair and maintenance procedures are performed on identified device(s) and Total Service Call Procedures are completed prior to leaving customer site
Follow prescribed administration procedures to ensure proper collection and reporting of required data
but not call acceptance
call closure and debrief
parts return and tracking
Manage local part inventory and ensure accurate tracking of inventory levels and transactions
Provide Meter Reads on Devices as needed
Work closely with Operations and Project Team’s during implementation and deployment of print technology and support services
including inventory collection and management
and consumables management while monitoring adherence to all SLAs
Conduct Train-the-Trainer and End User training as coordinate support for improved service diagnostics
Conduct printer assessments to optimize fleet and ensure customer standards are met
How You'll Work.
Team & Collaboration
Work closely with Operations and Project Team’s during implementation and deployment of print technology and support services; Conduct Train-the-Trainer and End User training as coordinate support for improved service diagnostics
Communication Scope
communication skills
Full Job Description
My Company support several nationally-known clients and have access to a variety of jobs on an ongoing basis, and I'd look forward to an opportunity to work with you in the future. If you know of anyone who you could recommend that would be interested in this position, please let me know. Field Service Technician Dallas, TX (Onsite) 12+ Months Contract Workday: Start/end time will vary, shift will be 8 hours/day within 7am - 6pm Monday thru Friday, to be scheduled by manager On-call - Rotation (every 4 weeks): 6pm – 7am Monday thru Friday, 24x7 weekends and holidays. ## Qualifications Onsite Service Technician supporting large facility. M-F work shift. Standby Hours may be required. Delivery and installation of printer supplies, maintains, repairs equipment. Conducts technical analysis of product implementations, to product in accordance with specific customer specifications and implementations. Troubleshoots technical problems and issues, determines technical solution in accordance with product and customer specifications, and recommends actions to Lexmark representatives to coordinate product solution. Assess product needs in accordance with customer specifications. Conducts technical training and product briefing with customers, vendors, and company representatives. Government Background check required. RESPONSIBILITIES: Work within multiple systems to accept and respond to dispatched service and supply calls within Customer SLA commitments. Accurately diagnose, repair & maintain product(s) and accessories in peak operating condition within published electrical, mechanical, and print quality specifications. Effectively schedule calls to manage SLA requirements across assigned activities. Ensure regular and effective communications with customers to ensure awareness of call acceptance, ETA, status, and closure. Assist customer with any reported issues or questions on customer product(s). Train Customer on appropriate usage of customer product & features. Ensure pr
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