Meta

Printing

PrinterTechnician

Dallas, Texas, United States; Georgia, United States; North Carolina, United States; Florida, United States CONTRACT Remote Friendly
Market Sentiment
HIGH DEMAND

Neural analysis suggests this role is
optimal for mid candidates.

The Brief

“Printer Technician at Meta. Skills: servicing printers, maintains, repairs equipment, Diagnose, repair & maintain product(s) and accessories, Manage local part inventory, inventory collection and management, consumables management. Delivery and installation of printer supplies. maintains, repairs equipment”

What You'll Achieve.

Customer SLA commitments; product in accordance with specific customer specifications and implementations; product solution; customer standards are met

Industry & Context.

Printing
Problems you'll solve

Troubleshoots technical problems and issues; determine technical solution in accordance with product and customer specifications; improved service diagnostics

Eligibility Requirements

On-call - Rotation (every 4 weeks): 6pm – 7am Monday thru Friday, 24x7 weekends and holidays, Standby Hours may be required, Government Background check required, lifting or moving items weighing up to 50-55 lbs

What They're Looking For.

Must Have

2 - 5 years’ experience in servicing printers, hard copy devices, or imaging products, electro-mechanical aptitude, Government Background check required

Nice to Have

servicing printers, hard copy devices, or imaging products preferred

What You'll Do.

Delivery and installation of printer supplies

Conducts technical analysis of product implementations

Troubleshoots technical problems and issues

Conducts technical training and product briefing

Work within multiple systems to accept and respond to dispatched service and supply calls within Customer SLA commitments

repair & maintain product(s) and accessories in peak operating condition within published electrical

and print quality specifications

Effectively schedule calls to manage SLA requirements across assigned activities

Ensure regular and effective communications with customers to ensure awareness of call acceptance

Assist customer with any reported issues or questions on customer product(s)

Train Customer on appropriate usage of customer product & features

Ensure proper repair and maintenance procedures are performed on identified device(s) and Total Service Call Procedures are completed prior to leaving customer site

Follow prescribed administration procedures to ensure proper collection and reporting of required data

but not call acceptance

call closure and debrief

parts return and tracking

Manage local part inventory and ensure accurate tracking of inventory levels and transactions

Provide Meter Reads on Devices as needed

Work closely with Operations and Project Team’s during implementation and deployment of print technology and support services

including inventory collection and management

and consumables management while monitoring adherence to all SLAs

Conduct Train-the-Trainer and End User training as coordinate support for improved service diagnostics

Conduct printer assessments to optimize fleet and ensure customer standards are met

How You'll Work.

Team & Collaboration

Work closely with Operations and Project Team’s during implementation and deployment of print technology and support services; Conduct Train-the-Trainer and End User training as coordinate support for improved service diagnostics

Communication Scope

communication skills

Full Job Description

My Company support several nationally-known clients and have access to a variety of jobs on an ongoing basis, and I'd look forward to an opportunity to work with you in the future. If you know of anyone who you could recommend that would be interested in this position, please let me know. Field Service Technician Dallas, TX (Onsite) 12+ Months Contract Workday: Start/end time will vary, shift will be 8 hours/day within 7am - 6pm Monday thru Friday, to be scheduled by manager On-call - Rotation (every 4 weeks): 6pm – 7am Monday thru Friday, 24x7 weekends and holidays. ## Qualifications Onsite Service Technician supporting large facility. M-F work shift. Standby Hours may be required. Delivery and installation of printer supplies, maintains, repairs equipment. Conducts technical analysis of product implementations, to product in accordance with specific customer specifications and implementations. Troubleshoots technical problems and issues, determines technical solution in accordance with product and customer specifications, and recommends actions to Lexmark representatives to coordinate product solution. Assess product needs in accordance with customer specifications. Conducts technical training and product briefing with customers, vendors, and company representatives. Government Background check required. RESPONSIBILITIES: Work within multiple systems to accept and respond to dispatched service and supply calls within Customer SLA commitments. Accurately diagnose, repair & maintain product(s) and accessories in peak operating condition within published electrical, mechanical, and print quality specifications. Effectively schedule calls to manage SLA requirements across assigned activities. Ensure regular and effective communications with customers to ensure awareness of call acceptance, ETA, status, and closure. Assist customer with any reported issues or questions on customer product(s). Train Customer on appropriate usage of customer product & features. Ensure pr

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