Hiya
Product
PrincipcalProductManager
Neural analysis suggests this role is
optimal for Senior candidates.
“Principcal Product Manager at Hiya. Skills: Product management, Enterprise SaaS, B2B platforms, Business calling platforms, Communications technology, Customer engagement, Growth, Analytics. Build a deep understanding of how SMB and enterprise customers use voice to reach their customers, including their business goals, calling workflows, operational constraints, technical environments, and success metrics.. Identify and prioritize product opportunities that improve customer activation, adoption”
What You'll Achieve.
Help SMB and enterprise customers succeed.; Grow and improve Hiya’s enterprise products for trusted business calling.; Help businesses get measurable value from Hiya.; Improve customer activation, adoption, retention, expansion, engagement, trust, and measurable business outcomes.; Own the business outcome.
Industry & Context.
Create structure in ambiguous areas; Evaluate product and business tradeoffs; Drive work across boundaries to achieve outcomes; Analytical skills
What They're Looking For.
Must Have
Product management experience, or equivalent experience building and scaling customer-facing technology products., Experience with enterprise SaaS, SMB products, B2B platforms, business calling platforms, communications technology, customer engagement, growth, analytics, or similarly complex product areas., customer discovery skills and the ability to connect customer needs to product direction and business outcomes., Commercial judgment, including the ability to evaluate tradeoffs across customer value, revenue impact, technical feasibility, operational complexity, and speed to market., analytical skills, including the ability to define success metrics, interpret product and business data, and communicate insights clearly., Ability to work effectively with engineering teams and engineering managers to define scope, sequence work, make tradeoffs, and ship products., written and verbal communication skills, especially the ability to explain complex topics clearly to mixed technical and business audiences., High agency, ownership, comfort with ambiguity, and willingness to work across boundaries to deliver outcomes., Comfort using AI tools to improve the speed and quality of product work.
Nice to Have
Experience with enterprise SaaS growth, customer success, customer onboarding, retention, expansion, or monetization., Experience with products used by sales, marketing, contact center, support, operations, or customer engagement teams., Experience in telecom, communications, business calling platforms, voice products, contact center technology, or growth products., Familiarity with the telephony ecosystem, business calling workflows, phone number management, call routing, carrier/OEM dynamics, or communication APIs., Startup, founder, or entrepreneurial experience where you had to create structure, make tradeoffs, and deliver business results with limited support.
What You'll Do.
Build a deep understanding of how SMB and enterprise customers use voice to reach their customers
including their business goals
operational constraints
technical environments
Identify and prioritize product opportunities that improve customer activation
and measurable business outcomes.
Lead product initiatives from discovery through launch and iteration
including problem definition
Translate complex customer
and ecosystem topics into clear product strategy
and executive-ready materials.
Use customer feedback
sales and customer success signals
and market insights to identify improvement opportunities.
Contribute to product positioning
and go-to-market planning for new capabilities.
Use AI tools to accelerate customer research
and product decision-making.
Go around corners and beyond functional boundaries when needed to understand the real problem
and own the business outcome.
How You'll Work.
Team & Collaboration
Partner closely with engineering teams, engineering managers, design, data, sales, customer success, operations, marketing, and business development to ship high-quality products.; Work effectively with engineering teams and engineering managers to define scope, sequence work, make tradeoffs, and ship products.
Communication Scope
Written and verbal communication skills, especially the ability to explain complex topics clearly to mixed technical and business audiences.
Process & Methodology
Lead product initiatives from discovery through launch and iteration, including problem definition, requirements, prioritization, rollout, measurement, and improvement.
Full Job Description
ABOUT HIYA At Hiya, we’re making business calls more trusted, useful, and effective. Voice remains one of the most important ways businesses communicate with their customers, but the value of a call depends on trust. When customers do not recognize who is calling or why, important conversations are missed, customer relationships suffer, and business outcomes are harder to achieve. Hiya helps businesses create trusted calling experiences that benefit both sides of the conversation: enterprises can reach customers with confidence, and customers can answer with confidence. Our products support branded business calling, trusted caller identity, call performance insights, customer engagement, and voice security capabilities that help businesses strengthen relationships and improve outcomes. This role sits in a core business area for Hiya and is focused on helping SMB and enterprise customers succeed. ABOUT THE ROLE We’re looking for a Product Manager to help grow and improve Hiya’s enterprise products for trusted business calling. This role may span customer activation, product adoption, branded calling experiences, trusted business calls, analytics, reporting, customer workflows, platform capabilities, and other product areas that help businesses get measurable value from Hiya. The ideal candidate is commercially minded, customer-obsessed, analytically strong, and comfortable working across product, engineering, sales, customer success, operations, marketing, business development, and external partners. You should be able to understand customer needs deeply, create structure in ambiguous areas, evaluate product and business tradeoffs, and drive work across boundaries to achieve outcomes. We expect the person in this role to use AI tools to work faster and smarter, bring a builder mindset when useful, and stay focused on shipping products that create customer and business impact. WHAT YOU'LL DO - Build a deep understanding of how SMB and enterprise customers use voice to
Applying for this Principcal Product Manager role?
Most applicants get filtered before a human reads their resume. See if yours makes the cut.
How to Apply on Ashby
- Ashby is a fast modern ATS — most applications take under 3 minutes.
- The resume parser is strong; verify parsed experience dates and job titles.
- Custom screening questions are often scored algorithmically — answer completely.
- Location field affects geo-based screening; use your actual metro area.
ANONYMOUS · UNFILTERED
What do employees actually say about Hiya?
Real rants from real employees. Read before you apply.