ServiceNow
Information Technology And Services
PrincipalWorkflowArchitect-TechnologyWorkflows&ServiceNowPlatform
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“Principal Workflow Architect - Technology Workflows & ServiceNow Platform at ServiceNow. Skills: ServiceNow, Workflow Architecture, Solution Design. Consult and Advise senior stakeholders. Design and architect end-to-end solutions”
What You'll Achieve.
Achieve / exceed business results
Industry & Context.
Problem-solving skills; Make sense of complex or contradictory information to effectively solve problems; Analytical Skills
What They're Looking For.
Must Have
Fluency in Arabic and English
Nice to Have
Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving, Proven experience as a Solution Architect or Principal-level Consultant in a fast-paced professional services environment, Understanding of IT Management business processes, Familiarity with ServiceNow, especially in IT Service Management (ITSM), IT Operations Management (ITOM) and ServiceNow Platform technologies, Excellent communication, presentation and problem-solving skills with the ability to think strategically and drive complex projects from concept to completion, Excellent communication skills with the ability to engage and influence stakeholders at all levels, Excellent interpersonal skills, customer-centric attitude and experience working with diverse team, Understanding of integration, data models, and process automation, with the ability to communicate technical concepts to non-technical audiences, Experience with Web Technologies (e.g. JavaScript, Web Services, XML), Working in a SaaS environment, Ability to deliver solutions that provide best in class user experience with a focus on ease of use, logical process flows, accessibility and productivity, Experience in analyzing business processes, creating workflow diagrams, and documenting requirements in a clear and concise manner
What You'll Do.
Consult and Advise senior stakeholders
Design and architect end-to-end solutions
Proactively analyze current state
Identify new options for improving ways of working
Make sense of complex information
and business stakeholders
Position effective cross-product solutions
Drive and develop plans for adoption
Keep up to date on trends
Share knowledge with team and clients
How You'll Work.
Team & Collaboration
Cross-Functional Collaboration; Work closely with IT, operations, and business stakeholders; Work with product and other external and internal teams; Experience working with diverse team
Communication Scope
Excellent communication; Presentation skills; Ability to engage and influence stakeholders; Communicate technical concepts to non-technical audiences
Process & Methodology
Drive complex projects from concept to completion
Full Job Description
It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. Key Responsibilities: Consult and Advise: Engage with senior VP+ stakeholders to understand their short term and long-term goals and challenges, providing expert advice both in pre-sales and delivery capability on how ServiceNow can optimize their operations. Solution Design: Design and architect end-to-end solutions using ServiceNow Industry products that align with business requirements and Industry best practices with strong focus on service management, customer service, automation and user experience, clearly defining the value of ServiceNow. Process Improvement: Proactively analyze the current state and identify new options for improving ways of working to achieve / exceed business results. Make sense of complex or contradictory information to effectively solve problems. Cross-Functional Collaboration: Work closely with IT, operations, and business stakeholders, product and other external and internal teams to ensure that solutions are aligned with business needs and are implemented effectively. Constantly positioning effective cross-product solutions for the industry. Industry Best Practices: Drive and develop plans for the adoption of Industry Best Practices across ServiceNow products at process, solution architecture and technical leadership in the configuration, customization and implementation of ServiceNow Technology Workflows & Platform solutions. Thought Leadership: Ke
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