ServiceNow
Tech / AI / Software
PrincipalWorkflowArchitect-ServiceNowPlatform(Integration&Data)
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“Principal Workflow Architect - ServiceNow Platform (Integration & Data) at ServiceNow. Skills: ServiceNow Platform Architecture, Integration Design, Workflow Automation, AI Integration, Customer Advisory. Design and configure the most complex solutions and architectures using best practices. Ensure customer success, thereby adding value and increasing productivity for the customer”
Industry & Context.
Problem solvers; Implementing efficiencies and driving resolution of critical path challenges
Work and travel within MEA, based on customer and project demands
What They're Looking For.
Must Have
Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving, Consulting experience within enterprise organizations with the ability to influence and consult customers in an enterprise architectural environment, Experience in defining and deploying future-state workflows and in identifying solutions from a people, process and technology perspective, Understanding on-premise self-hosted environments and architecture, Experience and/or willingness to grow technical depth on SaaS and on-premise environment, technologies like XML, HTML, Angular, JavaScript, relational Database principles, LDAP, SAML/SSO, REST, SOAP, GraphQL, Web Services, Linux, database server, load balancers, and others, Experience and/or willingness to grow in ServiceNow NowAssist products, Excellent communication and presentation skills, Experience in advising and analysing Product strategies based on business priorities, Excellent interpersonal skills, customer-centric attitude, and experience working with diverse team, Fluency in Arabic and English is essential
Nice to Have
Experience with AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI’s potential impact on the function or industry
What You'll Do.
Design and configure the most complex solutions and architectures using best practices
Ensure customer success
thereby adding value and increasing productivity for the customer
Collaborate with customers in their efforts to take advantage of their ServiceNow investment
Act as the primary technical liaison for projects
representing the development team to customers and ensuring the highest quality of delivered solutions
Lead customer workshops on architecture (Cloud and On-Prem)
design and integrations
Define and architect technical solutions at a detailed level
ensuring they align with clients' business needs and technological environments
Enable customers in defining their business and technical requirements of the solution following Agile methodologies and mapping them to product capabilities
Design creative implementation solutions using technical best practices for manageability
user experience and security
Perform hands on development on the ServiceNow platform
Serve as an escalation point for technical issues
implementing efficiencies and driving resolution of critical path challenges
Contribute towards continuous improvement of leading practices
Partner with the pre-sales team to scope complex service engagements involving ServiceNow products and intricate integrations with client systems
with a focus on security
Engage with ServiceNow product teams to provide feedback and insights on new features
How You'll Work.
Team & Collaboration
Collaborate with customers; Act as the primary technical liaison for projects, representing the development team to customers; Work with our customers and partners; Work with cross-functional departments such as Finance, Procurement, IT, HR, and many other teams; Grow and mentor other members of ServiceNow and the partner ecosystem; Partner with the pre-sales team; Engage with ServiceNow product teams; Experience working with diverse team
Communication Scope
Excellent communication and presentation skills
Process & Methodology
Agile methodologies
Full Job Description
It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. The Team The Expert Services Team, part of the Customer Excellence Group (CEG) at ServiceNow, collaborates with customers to help them achieve their business outcomes by providing implementation and advisory services. As part of this diverse team, you will work with our customers and partners to drive consumption, adoption, and customer satisfaction by showcasing the value of their ServiceNow investment. Within Expert Services, we have product-specific expert practices. One of these practices is the ServiceNow Platform team, which works with cross-functional departments such as Finance, Procurement, IT, HR, and many other teams across a variety of global clients. We are looking for motivators, problem solvers, and original thinkers like you to join our team. The Role As a Principal Workflow Architect within the Platform team, you will play the role of an architect and a trusted advisor to the customer on product-agnostic core ServiceNow functionality. You will design and configure the most complex solutions and architectures using best practices, ensuring customer success, thereby adding value and increasing productivity for the customer. What you get to do in this role: * Collaborate with customers in their efforts to take advantage of their ServiceNow investment * Act as the primary technical liaison for projects, representing the development team to customers and ensuring the hi
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