Ethos Life
Life insurance technology
PrincipalUserResearcher,MixedMethods
Neural analysis suggests this role is
optimal for Lead candidates.
“Principal User Researcher, Mixed Methods at Ethos Life. Skills: User research, Mixed methods, Research operations. Establish research function. Define research processes”
What You'll Achieve.
Influence product strategy; Shape product direction; Identify clear product opportunities; Drive action; Actionable roadmap recommendations; Influencing prioritization
Industry & Context.
Uncover user needs and pain points; Surface high-impact opportunities
What They're Looking For.
Must Have
7+ years of experience in user research, Experience within complex product ecosystems such as B2B SaaS, financial services, or enterprise tools, Capacity to handle intricate user flows and business requirements, Proven track record of establishing and scaling research functions or processes, Ability to build foundational elements for a growing team
Nice to Have
Experience within complex product ecosystems such as B2B SaaS, financial services, or enterprise tools
What You'll Do.
Establish research function
Define research processes
Lead strategic research initiatives
Develop and maintain agent panel
Simplify multi-step workflows
Build scalable research frameworks
Lead mixed-method research efforts
Synthesize research findings
Communicate research insights
Shape product strategy
Mentor and scale research capabilities
Innovate with tools and technology
How You'll Work.
Team & Collaboration
Work with product team; Collaborate with design and research team; Influence executive leadership; Advocate for user-centered thinking
Communication Scope
Communicate research insights with clarity and influence; Delivering high-impact narratives and visualizations
Full Job Description
About Ethos Ethos is a leading life insurance technology company on a mission to protect families by democratizing access to life insurance and empowering agents at scale. With its robust three-sided technology platform, Ethos is transforming the life insurance experience for consumers, agents, and carriers alike. Ethos offers instant, accessible products and a seamless online process that requires no medical exams and just a few health questions; it eliminates traditional barriers, making it easier than ever for everyone to protect their families. Ethos is redefining how life insurance is bought, sold, and underwritten. About the role We're looking for a researcher to establish and scale the user research practice at Ethos. Operating with a high degree of autonomy, you'll define the vision, frameworks, and methodologies that shape how we understand our users — and influence product strategy through the depth and quality of your work. You'll own end-to-end research across our B2B partnerships business, going deep on insurance agent journeys across tools, quoting systems, onboarding, and agency management. By synthesizing quantitative and qualitative data with usage analytics and operational metrics, you'll surface high-impact opportunities and shape product direction at a strategic level. Duties and Responsibilities: Establish the research function at Ethos by defining research processes, methodologies, and research operations for a growing design and research team. Lead strategic research initiatives across complex user journeys and systems in the B2B space, encompassing agent tools, quoting flows, agent onboarding, and agency coaching and management functionality. Develop and maintain a panel of agents for both qualitative and quantitative research, including supporting data science in enriching metadata about agents and agencies to drive metrics creation. Deeply understand and simplify multi-step workflows, decision-making contexts, compliance constraints, and mu
Applying for this Principal User Researcher, Mixed Methods role?
Most applicants get filtered before a human reads their resume. See if yours makes the cut.
How to Apply on Greenhouse
- Create a Greenhouse profile before applying — it saves time across multiple applications.
- Upload your resume as a PDF; the parser handles it better than Word.
- Answer all knockout questions carefully — wrong answers auto-reject before a human sees you.
- Enable email notifications to track application status in real time.
ANONYMOUS · UNFILTERED
What do employees actually say about Ethos Life?
Real rants from real employees. Read before you apply.