Aspen Technology
Engineering software
PrincipalTechnicalSolutionEngineer
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“Principal Technical Solution Engineer at Aspen Technology. Skills: process modeling, simulation, Aspen Plus, Aspen HYSYS, customer technical support, pre-sales support, technical leadership. solving customer technical support problems with our Engineering software via telephone/web. delivering high quality training on our Engineering product line”
What You'll Achieve.
win new customers; achieve more business value from our products; maximizing product usage and growth; make our products better
Industry & Context.
solving customer technical support problems; Hands-on problem-solving skills; holistically solve customers’ business problems; Review unresolved issues to ensure proper resolution of customer’s problems; provide second level support to complex problems
Travel to customer sites if required, Travel is usually less than 25% and may occasionally be international
What They're Looking For.
Must Have
8-18 years of experience with process modeling, simulation, Experience with Aspen Plus/ Aspen HYSYS experience is required, Hands-on problem-solving skills with a drive to deliver quality work, Must possess a passion for cutting-edge technologies, with the aptitude and desire to learn new skills, Excellent communication, interpersonal and customer relationship skills, Be able to work well in diverse teams composed of people with varied backgrounds, Demonstrated ability to convey complex information in a clear and concise manner
Nice to Have
Expertise in Process Industry is preferred, Knowledge of Aspen Capital Cost Estimator (ACCE) is a plus
What You'll Do.
solving customer technical support problems with our Engineering software via telephone/web
delivering high quality training on our Engineering product line
pre-sales support to win new customers
other department projects as needed
Learn and understand our customers’ business problems and data flows
Provide customer specific reviews
health checks and guidance to holistically solve customers’ business problems
Provide specific recommendations to the customers on how to achieve more business value from our products
Act as business partner with the account team to develop the account strategy
Participate and/or lead customer consulting engagements to facilitate sales
Drive improvement in our Engineering software
Provide your own ideas and bring customer feedback to the R&D team
Serve as a technical expert and provide technical leadership in several specialized areas
Review unresolved issues to ensure proper resolution of customer’s problems
provide second level support to complex problems
Actively mentor junior level customer support engineers or consultants
How You'll Work.
Team & Collaboration
working with our account managers and the technical community within our clients; Act as business partner with the account team; work well in diverse teams composed of people with varied backgrounds; mentor junior level customer support engineers or consultants
Communication Scope
great communication skills; Excellent communication, interpersonal and customer relationship skills; Demonstrated ability to convey complex information in a clear and concise manner
Full Job Description
The driving force behind our success has always been the people of AspenTech. What drives us, is our aspiration, our desire and ambition to keep pushing the envelope, overcoming any hurdle, challenging the status quo to continually find a better way. You will experience these qualities of passion, pride and aspiration in many ways — from a rich set of career development programs to support of community service projects to social events that foster fun and relationship building across our global community. ## **The Role** Aspen Technology is seeking a Principal Technical Solution Engineer to join our industry leading Engineering software support team. The ideal candidate should be an innovative thinker, demonstrate high initiative, have great communication skills and work to the highest ethical standards. The candidate will be responsible for working with our account managers and the technical community within our clients. The successful candidate must have strong business acumen and customer interaction skills. The role requires the ability to understand customer challenges and industry drivers, formulate potential solutions from Aspen's portfolio, build and justify the business case for client investment, and provide support to the direct sales force in the sales process. ## **Your Impact** * Assignments will be varied. Your time will be divided between solving customer technical support problems with our Engineering software via telephone/web, delivering high quality training on our Engineering product line, pre-sales support to win new customers and other department projects as needed. * Learn and understand our customers’ business problems and data flows. Provide customer specific reviews, health checks and guidance to holistically solve customers’ business problems. Provide specific recommendations to the customers on how to achieve more business value from our products. * Act as business partner with the account team to develop the account strategy based on th
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