Workato
Tech / AI / Software
PrincipalTechnicalProgramManager
Neural analysis suggests this role is
optimal for Senior candidates.
“Principal Technical Program Manager at Workato. Skills: technical program management, engineering program management, architectural integrity, scope alignment, enterprise software environment, large enterprise accounts, Agile, structured delivery methodologies, director and VP-level relationships, customer technical stakeholders. engineering governance and oversight function. ensuring architectural integrity, scope alignment, and continuous feedback loops across our largest enterprise programs a”
What You'll Achieve.
post-sales processes and KPIs for customer on-boarding, implementation, quality and CSAT are defined and meet the KPIs; Architecture Board reviews are scheduled, completed, and actioned — with no programs bypassing engineering governance checkpoints; Engineering learnings from enterprise delivery are feeding back into improved platform patterns and packaged application offerings on a recurring cadence; Early access product releases have structured adoption milestones, and customer feedback is systematically routed to product engineering within defined SLAs; All top 10 enterprise programs have clear, tracked engineering milestones with architecture review and UAT gates enforced consistently
Industry & Context.
What They're Looking For.
Must Have
10+ years of experience in technical program management, engineering program management, or a closely related discipline, Proven track record managing complex, multi-workstream programs in a product engineering or enterprise software environment, Experience working across large enterprise accounts with multiple parallel delivery teams, Experience identifying opportunities to leverage existing products/capabilities within delivery programs, and ensuring fitment evaluation checkpoints are built into the delivery lifecycle — feeding gaps and improvement opportunities back to the engineering team building packaged offerings, Understands the importance of architecture and engineering governance checkpoints and can ensure they are scheduled, attended, and actioned — without needing deep technical expertise, Familiarity with architecture review processes, design governance, and technical milestone frameworks, Experience with both packaged software delivery and custom implementation contexts — able to evaluate fitment vs. customization tradeoffs, Comfort working across Agile and structured delivery methodologies, Demonstrated ability to manage director and VP-level relationships — both internally and with enterprise customers, ability to set expectations clearly, communicate program status accurately, and escalate risks effectively, Skilled at facilitating alignment across engineering, product, and customer technical stakeholders, Experience synthesizing customer and delivery feedback into structured, actionable input for product and engineering teams, Operates effectively in a fast-paced, high-growth, and often ambiguous environment, Brings a product engineering mindset — focused on quality, patterns, and scalable solutions, Committed to continuous improvement: uses every program as an opportunity to strengthen Workato's delivery model and product offering
Nice to Have
Background in iPaaS, integration platforms, or enterprise automation strongly preferred
What You'll Do.
engineering governance and oversight function
ensuring architectural integrity
and continuous feedback loops across our largest enterprise programs and early access product releases
oversee two parallel program tracks: Top 10 accounts — ensuring engineering-level oversight across large
complex implementation engagements with multiple parallel workstreams
govern the rollout of new product capabilities to early access customers
ensuring adoption milestones are met and structured feedback is routed back to product engineering
codify learnings into Workato FDE playbooks
and delivery runbooks
How You'll Work.
Team & Collaboration
facilitating alignment across engineering, product, and customer technical stakeholders; synthesizing customer and delivery feedback into structured, actionable input for product and engineering teams
Communication Scope
ability to set expectations clearly; communicate program status accurately; escalate risks effectively; Skilled at facilitating alignment across engineering, product, and customer technical stakeholders; Experience synthesizing customer and delivery feedback into structured, actionable input for product and engineering teams
Process & Methodology
technical program management, engineering program management, complex, multi-workstream programs, delivery execution, structured delivery methodologies, program strategy, delivery runbooks, technical milestone frameworks, packaged software delivery, custom implementation contexts, post-sales processes, customer on-boarding, implementation, quality, CSAT, Architecture Board reviews, engineering governance checkpoints, enterprise delivery, platform patterns, packaged application offerings, early access product releases, defined SLAs, enterprise programs, tracked engineering milestones, architecture review, UAT gates
Full Job Description
About Workato Workato delivers enterprise infrastructure for the agentic era, redefining iPaaS and helping enterprises unify data, applications, processes, and AI into a single, governed platform. A leader in Enterprise MCP and trusted by 50% of the Fortune 500, Workato’s cloud-native architecture connects every application, data source, and process to power real-time orchestration at scale. With enterprise-grade security and continuous innovation at its core, Workato provides the trusted foundation for organizations to automate with confidence and operationalize AI across the business. To learn more, visit www.workato.com Why join us? Ultimately, Workato believes in fostering a flexible, trust-oriented culture that empowers everyone to take full ownership of their roles. We are driven by innovation and looking for team players who want to actively build our company. But, we also believe in balancing productivity with self-care. That’s why we offer all of our employees a vibrant and dynamic work environment along with a multitude of benefits they can enjoy inside and outside of their work lives. If this sounds right up your alley, please submit an application. We look forward to getting to know you! Also, feel free to check out why: Business Insider named us an “enterprise startup to bet your career on” Forbes’ Cloud 100 recognized us as one of the top 100 private cloud companies in the world Deloitte Tech Fast 500 ranked us as the 17th fastest growing tech company in the Bay Area, and 96th in North America Quartz ranked us the #1 best company for remote workers Responsibilities We are looking for an experienced Program Manager to join our AI Apps BU in the Product Engineering division. It is an engineering governance and oversight function that sits above delivery execution, focused on ensuring architectural integrity, scope alignment, and continuous feedback loops across our largest enterprise programs and early access product releases. The Program Manager will ov
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