Docker

Technology

PrincipalTechnicalProgramManager

CA$170–243k Canada FULL TIME Remote Friendly
Market Sentiment
HIGH DEMAND

Neural analysis suggests this role is
optimal for Senior candidates.

The Brief

“Principal Technical Program Manager at Docker. Skills: Technical Program Management, Enterprise Support, Process Scaling, Global Teams. Manage large, cross-functional projects/programs. Focus on Enterprise and Premium Support service delivery”

What You'll Achieve.

Improve customer experience; Drive business outcomes; Deliver premium services with efficiency; Deliver premium services with consistency; Deliver premium services with high-quality execution; Improve delivery consistency; Improve delivery predictability; Improve efficiency; Reduce friction

Industry & Context.

Technology
Problems you'll solve

Breaking down complex problems; Understanding system interconnectivity; Anticipating downstream impacts; Identifying risks; Identifying dependencies; Identifying gaps; Removing blockers

What They're Looking For.

Must Have

8+ years Technical Program Management, Senior Support Leadership, Enterprise Support, Premium Support, High Touch Support operations, AI Agentic Tools, Cloud platforms, Support Ticketing Systems, leading large-scale programs, scaling operational processes, partnering with revenue and sales

Nice to Have

Claude, Codex, Cursor, AWS, GCP, Azure, Salesforce

What You'll Do.

cross-functional projects/programs

Focus on Enterprise and Premium Support service delivery

Create and track roadmaps

Create and track timelines

Create and track milestones

Manage dependency across teams

Partner with sales and revenue teams

Drive attachment of premium support services

Drive value of premium support services

Drive retention of premium support services

Identify technical risks early

Identify operational risks early

Manage inter-team dependencies

Create mitigation plans

Create contingency plans

Lead without authority across Engineering

Lead without authority across Product

Lead without authority across Revenue

Lead without authority across Support

Drive alignment across teams

Drive decision-making across teams

Manage competing priorities

Communicate clearly to stakeholders

Communicate concisely to stakeholders

Break down complex problems

Understand system interconnectivity

Understand team interconnectivity

Anticipate downstream impacts

Use data to evaluate process effectiveness

Drive ongoing improvements

Advise on program strategy

Advise on program execution

Advise on operational scaling

Understand priorities

Deep dive into Premium Support customers

Build relationships with key stakeholders

Identify dependencies

Define program milestones

Own larger cross-functional programs

Improve delivery consistency

Improve delivery predictability

Standardize processes

Standardize frameworks

Influence prioritization

Drive org-level initiatives

How You'll Work.

Team & Collaboration

Cross-functional projects; Global teams; Engineering; Product; Security; Revenue; Support

Communication Scope

Clear communication; Concise communication; Stakeholder communication

Process & Methodology

Roadmaps, Timelines, Milestones, Dependency management, Program strategy, Program execution, Agile

Full Job Description

Docker has been one of the most loved brands in developer tooling, trusted by more than 20 million monthly users and over 20 billion container image pulls. From solo founders to the world's largest companies, developers rely on Docker to build, share, and run their applications across our suite of products including Docker Desktop, Docker Hub, and Docker Scout. We are a globally distributed, remote-first team building the tools that define how software gets built and delivered. As AI agents redefine software development, Docker is at the center of that shift, providing the sandboxed environments, verified images, and secure infrastructure that make autonomous workflows trustworthy by default. Docker supports customers using the largest and most popular container registry service in the world today, Docker Hub. Millions of users - community developers, open source projects and Independent Software Vendors - push and pull Docker container images billions of times through Docker Hub. We are seeking a Principal Technical Program Manager (TPM) to lead and participate in high-impact, strategic programs for our Enterprise Support team. This team is responsible for delivering premium support services to large enterprise customers for a variety of on-prem and cloud based products and services. As a TPM, you will operate at both the strategic and execution layers (coach/player), driving large, complex initiatives that span multiple organizations. You will partner with leadership across Engineering, Product, Security, Revenue, and Support to define priorities, align roadmaps, and ensure successful delivery of initiatives that improve the customer experience and drive business outcomes. A critical component of this role is designing and scaling processes that deliver premium services with efficiency, consistency, and high-quality execution across global teams. RESPONSIBILITIES: - Managing large, cross-functional projects/programs. With a focus on the success of Enterprise and P

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