Docker
Technology
PrincipalTechnicalProgramManager
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“Principal Technical Program Manager at Docker. Skills: Technical Program Management, Enterprise Support, Process Scaling, Global Teams. Manage large, cross-functional projects/programs. Focus on Enterprise and Premium Support service delivery”
What You'll Achieve.
Improve customer experience; Drive business outcomes; Deliver premium services with efficiency; Deliver premium services with consistency; Deliver premium services with high-quality execution; Improve delivery consistency; Improve delivery predictability; Improve efficiency; Reduce friction
Industry & Context.
Breaking down complex problems; Understanding system interconnectivity; Anticipating downstream impacts; Identifying risks; Identifying dependencies; Identifying gaps; Removing blockers
What They're Looking For.
Must Have
8+ years Technical Program Management, Senior Support Leadership, Enterprise Support, Premium Support, High Touch Support operations, AI Agentic Tools, Cloud platforms, Support Ticketing Systems, leading large-scale programs, scaling operational processes, partnering with revenue and sales
Nice to Have
Claude, Codex, Cursor, AWS, GCP, Azure, Salesforce
What You'll Do.
cross-functional projects/programs
Focus on Enterprise and Premium Support service delivery
Create and track roadmaps
Create and track timelines
Create and track milestones
Manage dependency across teams
Partner with sales and revenue teams
Drive attachment of premium support services
Drive value of premium support services
Drive retention of premium support services
Identify technical risks early
Identify operational risks early
Manage inter-team dependencies
Create mitigation plans
Create contingency plans
Lead without authority across Engineering
Lead without authority across Product
Lead without authority across Revenue
Lead without authority across Support
Drive alignment across teams
Drive decision-making across teams
Manage competing priorities
Communicate clearly to stakeholders
Communicate concisely to stakeholders
Break down complex problems
Understand system interconnectivity
Understand team interconnectivity
Anticipate downstream impacts
Use data to evaluate process effectiveness
Drive ongoing improvements
Advise on program strategy
Advise on program execution
Advise on operational scaling
Understand priorities
Deep dive into Premium Support customers
Build relationships with key stakeholders
Identify dependencies
Define program milestones
Own larger cross-functional programs
Improve delivery consistency
Improve delivery predictability
Standardize processes
Standardize frameworks
Influence prioritization
Drive org-level initiatives
How You'll Work.
Team & Collaboration
Cross-functional projects; Global teams; Engineering; Product; Security; Revenue; Support
Communication Scope
Clear communication; Concise communication; Stakeholder communication
Process & Methodology
Roadmaps, Timelines, Milestones, Dependency management, Program strategy, Program execution, Agile
Full Job Description
Docker has been one of the most loved brands in developer tooling, trusted by more than 20 million monthly users and over 20 billion container image pulls. From solo founders to the world's largest companies, developers rely on Docker to build, share, and run their applications across our suite of products including Docker Desktop, Docker Hub, and Docker Scout. We are a globally distributed, remote-first team building the tools that define how software gets built and delivered. As AI agents redefine software development, Docker is at the center of that shift, providing the sandboxed environments, verified images, and secure infrastructure that make autonomous workflows trustworthy by default. Docker supports customers using the largest and most popular container registry service in the world today, Docker Hub. Millions of users - community developers, open source projects and Independent Software Vendors - push and pull Docker container images billions of times through Docker Hub. We are seeking a Principal Technical Program Manager (TPM) to lead and participate in high-impact, strategic programs for our Enterprise Support team. This team is responsible for delivering premium support services to large enterprise customers for a variety of on-prem and cloud based products and services. As a TPM, you will operate at both the strategic and execution layers (coach/player), driving large, complex initiatives that span multiple organizations. You will partner with leadership across Engineering, Product, Security, Revenue, and Support to define priorities, align roadmaps, and ensure successful delivery of initiatives that improve the customer experience and drive business outcomes. A critical component of this role is designing and scaling processes that deliver premium services with efficiency, consistency, and high-quality execution across global teams. RESPONSIBILITIES: - Managing large, cross-functional projects/programs. With a focus on the success of Enterprise and P
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