Hasbro
E-Commerce
PrincipalTechnicalProductManager-HasbroDirect
Neural analysis suggests this role is
optimal for Senior candidates.
“Principal Technical Product Manager - Hasbro Direct at Hasbro. Skills: Unified commerce platform, Order management systems, Fulfillment operations. Define DTC product strategy. Execute DTC product strategy”
What You'll Achieve.
Improve fulfillment accuracy; Reduce processing time; Improve delivery accuracy; Improve customer satisfaction; Reduce contact volume; Deliver highest business value
Industry & Context.
Data-driven prioritization; Identify bottlenecks; Process performance measurement; Prioritize optimizations
Three days a week in office
What They're Looking For.
Must Have
7+ years product management experience, ECommerce experience, Order management experience, Fulfillment systems experience, Salesforce OMS knowledge, WMS knowledge, ERP integrations knowledge, Lead cross-functional delivery, Define measurable outcomes, Drive improvements with data, Excellent written communication, Excellent verbal communication, Stakeholder communication skills
Nice to Have
Multi-region fulfillment experience, 3PL integrations experience, SAP financial reconciliation experience, Workflow automation background, Customer care tools background, Service experience platforms background, Lead complex product strategies, Global scale product strategies, Mentoring Product Managers, Managing Product Managers, Team lead experience
What You'll Do.
Define DTC product strategy
Execute DTC product strategy
Align front-end experience
Align backend capabilities
Create seamless fan journey
Extend OMS integrations
Translate feedback to requirements
Improve fulfillment accuracy
Reduce processing time
Support new fulfillment models
Drive operational excellence
Expand automation strategy
Reduce operational overhead
Deliver self-service capabilities
Automate case resolution
Reduce contact volume
Measure process performance
Prioritize optimizations
Standardize workflows
Standardize capabilities
Standardize integrations
Align automation efforts
Lead product organization
Scale product organization
Develop product organization
Establish growth paths
Provide product direction
Establish best practices
Establish operating rhythms
Establish decision frameworks
Guide teams on outcomes
Represent product domain
Lead platform integration
Deliver cohesive fan journey
Define unified experience
Deliver unified experience
Align OMS capabilities
Support fulfillment processes
Support regional compliance
Support accounting automation
Act as connective layer
Ensure consistent execution
Contribute to platform roadmap
Ensure seamless integration
Support global expansion
How You'll Work.
Team & Collaboration
Cross-functional leadership; Cross-functional delivery; Partner with Engineering; Partner with UX; Partner with Operations; Partner with Customer Care; Partner with Architecture; Collaborate with Customer Care; Collaborate with Digital Genius; Collaborate with Front-End; Collaborate with Data; Collaborate with Platform teams; Collaborate with UX; Align with Operations; Align with Finance; Connect strategy execution; Connect experience design
Communication Scope
Written communication; Verbal communication; Stakeholder communication
Process & Methodology
Roadmap planning, Roadmap execution, Prioritization
Full Job Description
We take play seriously. We’re looking for curious adventurers ready to find their party, fueled by imagination and drive to build what’s never been built before. At Hasbro and Wizards of the Coast, you’ll collaborate with passionate teams to reimagine our iconic brands and create experiences that spark joy, connection, and community through the magic of play. This is your chance to shape legendary play that lasts a lifetime. Hasbro’s Direct-to-Consumer (DTC) organization is building a unified commerce platform that powers fan experiences across Hasbro Pulse, Dungeons & Dragons Beyond, Secret Lair, and future brands. As Principal Product Manager, Unified DTC Platform and Experience, you will serve as the single-threaded product leader responsible for the end-to-end fan journey, from storefront discovery and checkout through order management, fulfillment, and post-purchase experience. You will define and execute a holistic product strategy that spans front-end experience, backend commerce systems, and operational workflows, ensuring a seamless and consistent experience across all brands and regions. You will own the roadmap for Salesforce Order Management (OMS), fulfillment and logistics integrations (GXO, WMS, SAP), and post-purchase capabilities that improve delivery accuracy, speed, and customer satisfaction. This role includes leading and growing a small team of Product Managers and Program Management, setting direction, driving alignment, and scaling product practices across the DTC organization. As a senior product leader, you will be accountable for delivering measurable improvements to order reliability, operational efficiency, and customer experience, while partnering closely with Engineering, UX, Operations, and Customer Care to scale Hasbro’s global DTC platform. This role sits at the center of a unified Product, Engineering, and UX organization, requiring strong cross-functional leadership to connect strategy, execution, and experience design into a cohesi
Applying for this Principal Technical Product Manager - Hasbro Direct role?
Most applicants get filtered before a human reads their resume. See if yours makes the cut.
How to Apply on Greenhouse
- Create a Greenhouse profile before applying — it saves time across multiple applications.
- Upload your resume as a PDF; the parser handles it better than Word.
- Answer all knockout questions carefully — wrong answers auto-reject before a human sees you.
- Enable email notifications to track application status in real time.
ANONYMOUS · UNFILTERED
What do employees actually say about Hasbro?
Real rants from real employees. Read before you apply.