Company
SaaS
PrincipalTechanicalProgramManager
Neural analysis suggests this role is
optimal for Senior candidates.
“Principal Techanical Program Manager. Skills: Program management, Service delivery, Stakeholder management. Lead programs for service delivery. Plan program roadmaps”
What You'll Achieve.
Improve adoption; Improve retention; Improve value realization; Continuously improve processes; Continuously improve delivery models; Continuously improve operational workflows
Industry & Context.
Risk mitigation
What They're Looking For.
Must Have
8+ years Technical Program Management, Senior technical leadership roles, Deliver high-touch premium enterprise support, Understanding of enterprise support operations, Experience designing operational frameworks, Experience scaling operational frameworks, Experience optimizing operational frameworks, Experience designing delivery processes, Experience scaling delivery processes, Experience optimizing delivery processes, Demonstrated success leading global programs, Demonstrated success leading cross-functional programs, Demonstrated success leading complex programs, Demonstrated success leading visible programs
Nice to Have
Familiarity with cloud platforms, Familiarity with modern AI agentic tools
What You'll Do.
Lead programs for service delivery
Plan program roadmaps
Manage program milestones
Manage program timelines
Manage program dependencies
Drive alignment across teams
Ensure execution against priorities
Ensure execution against outcomes
Identify technical risks
Assess technical risks
Mitigate technical risks
Identify operational risks
Assess operational risks
Mitigate operational risks
Manage inter-team dependencies
Manage escalation paths
Partner with sales teams
Partner with revenue teams
Improve adoption of offerings
Improve retention of offerings
Improve value realization of offerings
Use data-driven insights
Evaluate program effectiveness
Improve delivery models
Improve operational workflows
Break down initiatives
Ensure clear stakeholder communication
How You'll Work.
Team & Collaboration
Cross-functional programs; Engineering teams; Product teams; Revenue teams; Security teams; Support teams; Business stakeholders
Communication Scope
Stakeholder communication
Process & Methodology
Roadmap planning, Milestone tracking, Timeline management, Dependency management, Execution planning
Full Job Description
## Accountabilities Lead large, complex, cross-functional programs focused on enterprise and premium support service delivery, including roadmap planning, milestones, timelines, and dependency management. Drive alignment across engineering, product, revenue, security, and support teams while ensuring execution against shared priorities and business outcomes. Identify, assess, and mitigate technical and operational risks, proactively managing inter-team dependencies and escalation paths. Partner with sales and revenue teams to improve adoption, retention, and value realization of premium support offerings. Use data-driven insights to evaluate program effectiveness and continuously improve processes, delivery models, and operational workflows. Break down complex system-wide initiatives into structured execution plans while anticipating downstream impacts and ensuring clear stakeholder communication. Requirements: 8+ years of experience in Technical Program Management or senior technical leadership roles within SaaS or enterprise software environments. Proven experience delivering high-touch, premium enterprise support services at scale. Strong understanding of enterprise support operations, including ticketing systems, service delivery models, and customer escalation workflows. Familiarity with cloud platforms (AWS, GCP, Azure) and modern AI agentic tools (e.g., Claude, Codex, Cursor) is highly desirable. Demonstrated success leading large, global, cross-functional programs with high complexity and visibility. Experience designing, scaling, or optimizing operational frameworks and delivery processes. Strong collaboration skills with proven ability to influence without authority across technical and business stakeholders. Benefits: Remote-first work culture with flexibility to work from anywhere. Generous PTO policy encouraging time off and work-life balance. Home office setup support and technology stipend. Paid parental leave and family support programs. Equity parti
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