PrincipalSupportEngineer(L3,EdgeCloud)

The world’s digital experiences run on something invisible: the infrastructure and software that keep them fast, reliable, and secure. At Gcore, you’ll help design and deliver that foundation for an AI-driven world. We’re a global provider of infrastructure and software solutions for AI, cloud, network, and security, powering everything from real-time communication and streaming to enterprise AI and secure web applications. With 210+ edge locations, 50+ cloud regions, and thousands of GPUs, your work here can reach users and businesses across the globe. You’ll collaborate with leading technology partners such as Intel, NVIDIA, Dell, and Equinix, and work on platforms that power digital products used around the world. Our vision is simple: to connect the world to AI, anywhere, anytime. Want to work on technology that goes beyond a single product or industry? Join a global team of 550+ professionals building infrastructure and software that supports the entire digital ecosystem. We are currently looking for a Principal Support Engineer (L3, Edge Cloud). What You’ll Do * Act as the final escalation point for complex technical issues related to Cloud infrastructure and services. * Investigate, diagnose, and resolve advanced incidents involving compute, storage, networking, and virtualization. * Analyze logs, metrics, and configurations to identify root causes and implement effective fixes. * Own high-severity incidents and coordinate resolution with Engineering, DevOps, SRE, and Operations teams. * Contribute to root cause analysis (RCA) and preventive action plans. * Support deployment, upgrades, and maintenance of production Cloud environments. * Collaborate with Product and Engineering teams to reproduce issues and validate fixes. * Mentor and support L1 and L2 Support Engineers. * Create and maintain runbooks, SOPs, and technical documentation. ## Qualifications What We’re Looking For * 5+ years of experience in Cloud infrastructure support, system administration, o