Gcore

AI, cloud, network, and security

PrincipalSupportEngineer(L3,EdgeCloud)

León, Guanajuato, Mexico FULL TIME Remote Friendly
The Brief

“Principal Support Engineer (L3, Edge Cloud) at Gcore. Skills: Cloud infrastructure support, system administration, technical operations, Linux/Unix systems, major Cloud platform experience. Act as the final escalation point for complex technical issues related to Cloud infrastructure and services. Investigate, diagnose, and resolve advanced incidents involving compute, storage, networking, and virtualization”

Industry & Context.

AI, cloud, network, and security
Problems you'll solve

analytical and problem-solving skills; Investigate, diagnose, and resolve advanced incidents; Analyze logs, metrics, and configurations to identify root causes and implement effective fixes

Eligibility Requirements

Availability during critical incidents outside regular hours

What They're Looking For.

Must Have

5+ years of experience in Cloud infrastructure support, system administration, or technical operations, understanding of Cloud technologies: Compute (VMs, Containers, Kubernetes), understanding of Cloud technologies: Networking (VPCs, load balancers, routing, DNS, firewalls), understanding of Cloud technologies: Storage (object, block, databases), understanding of Cloud technologies: Security (IAM, encryption, best practices), Hands-on experience with Linux/Unix systems, Experience with at least one major Cloud platform (AWS, Azure, GCP, OpenStack, VMware Cloud), English level B2 or higher

Nice to Have

Automation and scripting (Python, Bash, PowerShell), CI/CD pipelines and infrastructure-as-code (Terraform, Ansible), Cloud certifications (AWS, Azure, GCP), Knowledge of ITIL incident and problem management

What You'll Do.

Act as the final escalation point for complex technical issues related to Cloud infrastructure and services

and resolve advanced incidents involving compute

and configurations to identify root causes and implement effective fixes

Own high-severity incidents and coordinate resolution with Engineering

Contribute to root cause analysis (RCA) and preventive action plans

and maintenance of production Cloud environments

Collaborate with Product and Engineering teams to reproduce issues and validate fixes

Mentor and support L1 and L2 Support Engineers

Create and maintain runbooks

and technical documentation

How You'll Work.

Team & Collaboration

coordinate resolution with Engineering, DevOps, SRE, and Operations teams; Collaborate with Product and Engineering teams; Mentor and support L1 and L2 Support Engineers

Communication Scope

English level B2 or higher

Free ATS check

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