ATPCO
Tech / AI / Software
PrincipalSupportAnalyst
“Principal Support Analyst at ATPCO. Skills: 24/7 operations strategy, critical incident leadership, operational strategy development, support workflow optimization, automation and orchestration practices. maintaining the stability, performance, and efficiency of our technology environments. provide hands-on technical support in diverse areas—from troubleshooting desktop issues (including device management and common software applications) to monitoring and maintaining mission-critical backend sy”
What You'll Achieve.
minimal downtime; service availability; operational excellence; operational efficiency; effective resource utilization
Industry & Context.
troubleshooting desktop issues; proactive issue resolution
supporting core business hours or a 24/7 schedule
What They're Looking For.
Must Have
enterprise mainframe environments (z/OS, MVS) with deep knowledge of batch processing, scheduling, and dependency management in high-volume environments, Control-M and integration with distributed and cloud platforms (e.g., AWS), leading operations in a 24/7 environment, driving service reliability and team performance, incident and problem management, SLA adherence, and production support excellence, lead critical incidents end-to-end with communication and coordination, stakeholder communication skills and ability to align operations with business goals
Nice to Have
Kubernetes a plus
What You'll Do.
maintaining the stability
and efficiency of our technology environments
provide hands-on technical support in diverse areas—from troubleshooting desktop issues (including device management and common software applications) to monitoring and maintaining mission-critical backend systems
ensure continuous service availability through proactive issue resolution and effective communication
Oversee ATPCO’s 24/7 operations strategy
ensuring alignment with organizational goals and industry best practices.
Provide leadership during critical incidents
coordinating cross-functional teams to ensure swift resolution and minimal downtime.
Mentor and coach the entire operations team
fostering growth and developing leadership skills within the team.
Drive the development of long-term operational strategies
focusing on scalability
Lead efforts to optimize support workflows
improve monitoring tools
and streamline incident management processes.
Collaborate with senior leadership to align operational objectives with broader business goals
focusing on risk management and operational excellence.
Champion a culture of continuous improvement
identifying operational inefficiencies and implementing strategic enhancements.
Serve as a key advisor in shaping ATPCO’s future operational roadmap
providing insights on emerging technologies and best practices.
Lead the strategic adoption and continuous improvement of automation and orchestration practices
driving operational efficiency and effective resource utilization.
How You'll Work.
Team & Collaboration
coordinating cross-functional teams; Collaborate with senior leadership
Communication Scope
effective communication; stakeholder communication skills
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