Ontic
Software
PrincipalSuccessManagerStrategicAccounts
“Principal Success Manager - Strategic Accounts at Ontic. Skills: Strategic account management, Client lifecycle management, Value realization. Own strategic relationship with clients. Serve as main point of contact”
Industry & Context.
Problem-solving skills
Up to 30% travel
What They're Looking For.
Must Have
10+ years in Customer Success, 5+ years supporting Fortune 500 clients, 3-4 years focused on high profile strategic accounts
Nice to Have
Experience in SaaS platforms, Experience in enterprise B2B solutions, Experience in security-related solutions, Experience in corporate security space
What You'll Do.
Own strategic relationship with clients
Serve as main point of contact
Act as strategic advisor
Act as tactical partner
Guide clients through platform optimization
Drive platform adoption
Ensure clients realize business value
Identify opportunities to solve pain points
Help clients scale programs
Lead business reviews
Lead success planning sessions
Challenge clients thoughtfully
Present data and best practices
Ensure seamless continuation of service
Partner with Sales for expansion
Co-create account growth strategies
Track account health signals
Mitigate risks to retention
Serve as voice of client internally
Influence product roadmaps
Influence service offerings
Influence strategic initiatives
Collaborate with Product
Collaborate with Engineering
Collaborate with Sales
Collaborate with Marketing
Contribute to scaling internal systems
Contribute to scaling workflows
Help define playbooks
Help refine playbooks
Help define onboarding frameworks
Help refine onboarding frameworks
Help define client communication models
Help refine client communication models
How You'll Work.
Team & Collaboration
Cross-functional collaboration; Cross-functional stakeholders; Product team; Engineering team; Sales team; Marketing team
Communication Scope
Facilitation; Presentation skills
Applying for this Principal Success Manager - Strategic Accounts role?
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