Ontic
Software
PrincipalSuccessManagerStrategicAccounts
“Principal Success Manager - Strategic Accounts at Ontic. Skills: Client relationship management, Strategic account management, Value realization, Customer retention. Own strategic relationship. Serve as main point of contact”
What You'll Achieve.
Maximize value of platform; Strengthen business cases for renewal; Strengthen business cases for growth; Ensure seamless continuation of service; Ensure coordinated approach to client satisfaction; Ensure coordinated approach to innovation
Industry & Context.
Problem-solving
Travel up to 30%
What They're Looking For.
Must Have
10+ years Customer Success, 10+ years Strategic Account Management, 4+ years focused on delivery value to high profile strategic accounts, Manage complex client relationships, Deliver strategic value, Engage C-suite stakeholders, Lead strategic planning, Lead tactical execution, Exceptional communication skills, Exceptional facilitation skills, Exceptional presentation skills, Experience in SaaS platforms, Consultative mindset, Business acumen, Problem-solving skills
Nice to Have
Experience with enterprise B2B solutions, Experience with security-related solutions, Familiarity with Salesforce, Familiarity with JIRA, Familiarity with Gainsight, Familiarity with ChurnZero, Familiarity with Pendo, Experience in corporate security space
What You'll Do.
Own strategic relationship
Serve as main point of contact
Act as strategic advisor
Act as tactical partner
Guide clients through platform optimization
Guide clients through maturity
Drive platform adoption
Ensure clients realize value
Identify opportunities to solve pain points
Help clients scale programs
Lead business reviews
Lead success planning sessions
Challenge clients thoughtfully
Present best practices
Ensure seamless continuation of service
Identify expansion opportunities
Co-create account growth strategies
Track account health signals
Mitigate risks to retention
Serve as voice of client
Influence product roadmaps
Influence service offerings
Influence strategic initiatives
Collaborate with Product
Collaborate with Engineering
Collaborate with Sales
Collaborate with Marketing
Ensure coordinated approach
Contribute to scaling systems
Contribute to scaling workflows
Define onboarding frameworks
Refine onboarding frameworks
Define client communication models
Refine client communication models
How You'll Work.
Team & Collaboration
Cross-functional collaboration; Senior executives; Cross-functional stakeholders; Product team; Engineering team; Sales team; Marketing team
Communication Scope
Executive presentations; Client communication
Applying for this Principal Success Manager - Strategic Accounts role?
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