Five9
cloud contact center software
PrincipalSolutionConsultant
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optimal for Lead candidates.
“Principal Solution Consultant at Five9. Skills: Solution Consulting, Partner Management, Technical Expertise. Support the existing ISV partners during discovery, integration & the accreditation process.. Support the existing BD product process, including and not limited to long term assignment and support of specific BD partners.”
What You'll Achieve.
realize more effective integrations and solutions; closing business; successful demonstrations and presentations to close deals
Industry & Context.
Problem resolution
Ability to Travel (40-50%)
What They're Looking For.
Must Have
prior experience as in a Contact Center environment, deep technical understanding of Contact Center functionality, Extensive on-site and web-based presentation experience and skills, Outstanding written, pictural, and oral presentation skills, The ability to foster effective relationships, Proven record of successful demonstrations and presentations to close deals, Technical aptitude and a high degree of self-motivation to learn new technologies, including building live presentation environments and proof of concepts for prospects and customers, Contact Center Partner industry experience or relevant technology experience, The ability to understand integrating and integrations to third party applications
Nice to Have
Contact Center, Customer Relationship Management (CRM), Interactive Voice Response (IVR), Intelligent Virtual Assistant (IVA), Artificial Intelligence (AI), Voice Network Architecture and IP Telephony, Workforce Optimization (WFO), Partner Experience
What You'll Do.
Support the existing ISV partners during discovery
integration & the accreditation process.
Support the existing BD product process
including and not limited to long term assignment and support of specific BD partners.
Help identify partners who should be on Five9 paper as Select ISV Partners.
Help with certification
accreditation & documentation of ISV and Select ISV Partners Products.
Support Global System Integrators with all technical topics which can include general questions
CRM integrations & the “art of the possible” capabilities.
Review & update ISV documentation for Five9 implementation services for deployments
technical documentations
sales documentation & Select ISV partner preview documentation.
Provide escalation point for ISV partners with their integration with Five9.
Help coordinate updates of SI/ISVD partner integrations within the following groups: Sales Product Management Customer Support
Liaison between ISV/SelectD partner and Product Management on improvements/Feature Requests.
Define Select ISV joint solution demos: Conduct trainings with the SI/ISVD partner SCs to demonstrate the joint solution.
Formalize accreditations
Provide support to Partners on Custom Solutions and escalation points to PS.
Help define which Custom Solutions can be extended to partners and help define GTM strategies of these products.
Supporting partners with API’s and API documentation.
Enabling field SCs with technical enablement of partners.
Define technical swim lanes between existing Five9 product and third-party vendors.
Help standardize technical trainings and certifications of Five9 partners on how to use Five9 APIs.
How You'll Work.
Team & Collaboration
work with various teams to realize that vision with the partners; advise and assist other Five9 employees/partners in closing business; work with the team members; advise and assist the SC team to sell and support Five9 value to our partners; develop materials that aid partners understanding; Help coordinate updates of SI/ISVD partner integrations within the following groups: Sales Product Management Customer Support; Liaison between ISV/SelectD partner and Product Management on improvements/Feature Requests.; Conduct trainings with the SI/ISVD partner SCs to demonstrate the joint solution.; Enabling field SCs with technical enablement of partners.; Define technical swim lanes between existing Five9 product and third-party vendors.
Communication Scope
written, pictural, and oral presentation skills
Full Job Description
Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves. They should also be capable of understanding a partner’s unique business drivers, examine current partner architecture and provide vision to recommend and realize more effective integrations and solutions, as well as work with various teams to realize that vision with the partners. Problem resolution, mapping Five9 products to the vision and demonstrating products as proof of vision are required capabilities; RFI/RFP responses; support management with thorough and timely submission of requested feedback and reports; advise and assist other Five9 employees/partners in closing business deals; participate in trade shows and other marketing activities; remain current with industry trends/competitive knowledge work with the team members. Required to maintain a high proficiency with Five9 products and improve skills with related products. Additionally, advise and assist the SC team to sell and support Five9 value to our partners and customers; and develop materials that aid partners understanding. Key Responsibilities: Support the existing ISV partners during discovery, integration & the accreditation process. Support the existing BD product process, including and not limited to long term assignment and support of specific BD partners. Help identify partners who should be on Five9 paper as Select ISV Partners. Help with certification, accreditation & documentation of ISV and Select ISV Partners Products. Support Global System Integrators with all technical topics which can include general questions, vertical demo builds, CRM integrations & the “art
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