PrincipalSoftwareEngineer,RBS

The Retail Business Services (RBS) Technology team's mission is to transform the Amazon's e-commerce business through technology, delivering order of magnitude higher speed, scale and impact. This Principal Engineer role leads a strong charter to accelerate business functions currently done manually, by envisioning and developing ML/GenAI-driven Agentic core platforms, thus enabling self-service building of agents to perform cognitive tasks autonomously. Providing a delightful experience to Amazon's e-commerce customers and selling partners requires thousands of various types of tasks performed by business teams that operate at the interface of the company as well at the heart of it. These teams work with vendors to source products to increase selection and choice for the customers, audit the app/website experience to ensure trustworthy information is provided to customers to enable confident purchases, learn from customer feedback on product reviews and returns, and ensure the inventory is placed at the right location for fast delivery of orders, just to name a few activities. Manual activities reduces speed of operations, introduce undesirable variations and limit scale. Hence there is a need to automate these, while overcoming the challenges of 1) task-by-task automation being inefficient, 2) human cognitive work automation requires equivalent or better intelligent systems, 3) a vast variety of business use cases, and 4) ability to integrate with the existing ecosystem of 100s of tools. The Principal Engineer owns the charter of defining and building these scalable platforms for automation, leveraging the state-of-the-art technologies such as GenAI and Agentic infrastructure. The role will understand the express and latent needs of the space, by working with business and product teams. Further, the role will define the core services and platforms that will enable rapid automation through leverage of ML/GenAI. These platforms will enable self-service, low-code/no-