Saviynt
Tech / AI / Software
PrincipalSoftwareEngineer,CustomerEngineering
Neural analysis suggests this role is
optimal for Lead candidates.
“Principal Software Engineer, Customer Engineering at Saviynt. Skills: AI, Identity Governance (IGA), cybersecurity, customer engineering, software engineering. Build and deploy AI agents that automate customer escalation workflows. Integrate agentic capabilities into identity platforms”
What You'll Achieve.
automating customer escalation workflows — reducing resolution times and improving engineering efficiency; translating customer needs into engineering roadmap contributions; safely accelerate their deployment and usage of AI; raise the bar for the wider engineering org; holding teams accountable to resolution timelines; align on strategies that move the needle for the business
Industry & Context.
customer pain points and scalable solutions; troubleshooting; performance analysis
Complete security & privacy literacy and awareness training during onboarding and annually thereafter, Review (initially and annually thereafter), understand, and adhere to Information Security/Privacy Policies and Procedures
What They're Looking For.
Must Have
10+ years of software engineering experience, 8+ years in customer-facing or customer engineering roles, Proven experience in large-scale, multi-tenant production environments, Curiosity and fluency across modern AI tooling — MCP, A2A protocols, agentic frameworks — and a mindset for continuous learning in uncharted territory, Hands-on experience with AI-assisted SDLC tools (Amazon Q, GitHub Copilot, Cursor, Claude, or similar), command of testing practices — unit, functional, and system integration — and agile methodologies (Scrum and Kanban), Solid experience with Git, CI/CD pipelines, and automated deployments, Deep understanding of APIs, enterprise integrations, and distributed systems, Outstanding communication skills — equally comfortable in an engineering deep-dive and a customer executive briefing, Experience in Identity & Access Management (IAM / IGA)
Nice to Have
Familiarity with Zero Trust, PAM, or governance frameworks is a meaningful plus
What You'll Do.
Build and deploy AI agents that automate customer escalation workflows
Integrate agentic capabilities into identity platforms
Drive innovation at the intersection of AI
Identity Governance (IGA)
Serve as a technical liaison between Customer Support
Engage directly on customer calls to represent Engineering
prepare Engineering executives ahead of escalations
Identify and champion tooling improvements
proposing new troubleshooting and performance analysis tools
Track and report on escalation metrics
providing executive-level summaries
holding teams accountable to resolution timelines
Help the CE team navigate competing priorities and align on strategies
How You'll Work.
Team & Collaboration
Serve as a technical liaison between Customer Support, Customer Success, Sales Engineering, and Product; Engage directly on customer calls to represent Engineering; prepare Engineering executives ahead of escalations; Help the CE team navigate competing priorities and align on strategies
Communication Scope
Outstanding communication skills — equally comfortable in an engineering deep-dive and a customer executive briefing
Process & Methodology
agile methodologies (Scrum and Kanban), holding teams accountable to resolution timelines, navigate competing priorities
Full Job Description
## Description Saviynt's AI-powered identity platform manages and governs human and non-human access to all of an organization's applications, data, and business processes. Customers trust Saviynt to safeguard their digital assets, drive operational efficiency, and reduce compliance costs. Built for the AI age, Saviynt is today helping organizations safely accelerate their deployment and usage of AI. Saviynt is recognized as the leader in identity security, with solutions that protect and empower the world’s leading brands, Fortune 500 companies and government institutions. For more information, please visit www.saviynt.com. ## WHAT YOU WILL BE DOING Build and deploy AI agents that automate customer escalation workflows — reducing resolution times and improving engineering efficiency. Integrate agentic capabilities into identity platforms, translating customer needs into engineering roadmap contributions. Drive innovation at the intersection of AI, Identity Governance (IGA), and cybersecurity — helping enterprises govern Non-Human Identities and agentic workflows. Serve as a technical liaison between Customer Support, Customer Success, Sales Engineering, and Product — bridging the gap between customer pain points and scalable solutions. Engage directly on customer calls to represent Engineering and, where needed, prepare Engineering executives ahead of escalations. Identify and champion tooling improvements — proposing new troubleshooting and performance analysis tools that raise the bar for the wider engineering org. Track and report on escalation metrics, providing executive-level summaries and holding teams accountable to resolution timelines. Help the CE team navigate competing priorities and align on strategies that move the needle for the business. ## WHAT YOU BRING 10+ years of software engineering experience, with 8+ years in customer-facing or customer engineering roles. Proven experience in large-scale, multi-tenant production environments. Curiosity and f
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