PrincipalProgramManager–Tech

The Customer Success Center of Excellence (CS COE) is seeking a Principal Program Manager – Tech with strong technical acumen to serve as the operational backbone for the organization. This role manages execution-oriented initiatives that span multiple teams while maintaining deep technical understanding of our services to effectively coordinate across stakeholders including (e.g., account teams, GTM specialists, service teams) and resolve blockers. This is a highly operational role that requires technical fluency to communicate effectively across multiple stakeholder teams about customer success tooling the Customer Success Intelligence team is building, engage with account teams, GTM specialist teams, and service teams without requiring translation from other team members. The Principal Program Manager - Tech will manage cross-team initiatives between CS COE teams, orchestrate QBRs, coordinate with stakeholder teams to resolve blockers, and serve as a force multiplier to CS COE leadership. This person will be embedded in the highest-stakes moments of the business, from annual planning cycles to executive forums, and will play a decisive role in ensuring the CS COE operates with clarity, discipline, and momentum at scale. The ideal candidate is an operator with exceptional judgment, a strong sense of ownership, and bias for action who anticipates needs, connects dots across the organization, and acts decisively in ambiguous situations. This person must be technically fluent, an executive-level communicator, discreet with sensitive information, and capable of managing multiple competing priorities in a fast-paced, high-growth environment. The role requires meticulous execution while never losing sight of the strategic picture. Key job responsibilities - Serve as the operating arm for the CS COE, managing cross-team initiatives that span organizational boundaries and require coordination across CS COE and stakeholder teams - Coordinate with stakeholder teams to ident