Amazon.com Services LLC
Project/Program/Product Management--Non-Tech, Program Management, selling partner services
PrincipalProgramManager,SellingPartnerTrust
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“Principal Program Manager, Selling Partner Trust at Amazon.com Services LLC. Skills: Program management, Risk management, Seller experience. Drive measurable impact on key metrics. Influence cross-VP organizations to shape risk strategies”
What You'll Achieve.
Drive measurable progress on SPT Board goals; Reduce seller friction; Improve enforcement accuracy; Minimize business disruptions
Industry & Context.
Complex problem solving; System thinking
Ability to travel internationally
What They're Looking For.
Must Have
7+ years cross functional experience, 7+ years program management experience, MBA, Experience implementing repeatable processes, Experience driving automation, Experience driving standardization, Experience defining program requirements, Experience using data and metrics, Communicate effectively with all levels, Experience in written and spoken English, Ability to compose grammatically correct written responses, Decisive, Confident, Influencing track record, Decision making, Complex problem solving, System thinker, Ability to travel internationally
Nice to Have
Delivering projects within scope, time, budget and quality, 2+ years driving process improvements, Knowledge of SQL, Knowledge of data warehousing concepts, Experience in tech, electronics, consumer goods, Project management certification, Experience communicating to a diverse, global audience, Experience handling ambiguous or undefined challenges
What You'll Do.
Drive measurable impact on key metrics
Influence cross-VP organizations to shape risk strategies
Influence cross-VP organizations to shape risk appetite
Define seller experience standards
Ensure enforcement strategies balance compliance
Define strategy with 3P business leaders
Define execution plans with 3P business leaders
Define tracking mechanisms with 3P business leaders
Programmatically scale compliance programs
Develop mechanisms to ensure business interdependencies are surfaced
Incorporate business interdependencies into tech roadmaps
Incorporate business interdependencies into product roadmaps
Build holistic program strategies
Build long-term program strategies
Establish relationships with NA stakeholders
Partner on shared goals
Partner on regional improvement roadmaps
Minimize business disruptions for sellers
Minimize business disruptions for Amazon
Reduce seller friction
Improve enforcement accuracy
Drive measurable regional progress
Translate WW enforcement strategies into NA execution plans
Enable business growth
How You'll Work.
Team & Collaboration
Cross-VP organizations; 3P business leaders; Product teams; Legal teams; Policy teams; Business leaders
Communication Scope
Written responses; Verbal communication
Process & Methodology
Program management, Execution plans, Tracking mechanisms, Roadmap planning
Full Job Description
Join Amazon's Selling Partner Trust team to protect and empower sellers across North America (NA) while safeguarding customers and the integrity of Amazon's store. You'll be the critical bridge between enforcement strategies and regional seller needs, ensuring compliance programs balance protection with business growth. 💼 What You'll Do Drive measurable impact on key metrics: Strategic Seller Reinstatement (SSRI), High-Value Listing Enforcements (HVLE), and HVLE False Positives Influence cross-VP organizations to shape risk strategies and seller experience standards across NA. Influence cross-VP organizations to shape risk appetite, define seller experience (SX) standards, and ensure enforcement strategies balance compliance with seller advocacy. In partnership with 3P business leaders, defining strategy, execution plans and tracking mechanisms to programmatically scale compliance programs across the NA stores. Develop and implementing mechanisms to ensure business interdependencies are surfaced and incorporated into tech and product roadmaps to build holistic, long-term program strategies for NA. Establish strong relationships with NA stakeholders to partner on shared goals and regional improvement roadmaps that minimize business disruptions for sellers and Amazon. ✨ Why You'll Love This Role Fast-paced innovation: Join a rapidly scaling team pioneering world-class solutions for regional complexities. Strategic influence: Shape enforcement strategies that directly impact millions of sellers and customers Regional impact: Your work will define how NA sellers experience trust and compliance on Amazon. Diverse collaboration: Partner with product, legal, policy, operations, and business leaders across the organization. Key job responsibilities The NA (US and CA) Principal Program Manager serves as the SPT bridge to the NA 3P business and policy teams, responsible for reducing seller friction, improving enforcement accuracy, and driving measurable, regional, progress a
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