Amazon.com Services LLC

Project/Program/Product Management--Non-Tech, Program Management, north america stores

PrincipalProgramManager,Creators

$138–186k Seattle, Washington, United States FULL TIME
Market Sentiment
HIGH DEMAND

Neural analysis suggests this role is
optimal for Senior candidates.

The Brief

“Principal Program Manager, Creators at Amazon.com Services LLC. Skills: Program policy, Policy enforcement, Risk management. Define global policy frameworks. Enforce global policy frameworks”

What You'll Achieve.

Protect program integrity; Enable creator success at scale

Industry & Context.

Project/Program/Product Management Non Tech, Program Management, north america stores
Problems you'll solve

Develop comprehensive policy solutions; Balance risk mitigation; Balance creator enablement

What They're Looking For.

Must Have

7+ years cross functional experience, 7+ years program management experience, 7+ years managing results, Bachelor's degree, Experience implementing repeatable processes, Experience driving automation, Experience standardization, Experience defining program requirements, Experience using data and metrics for improvements

Nice to Have

Experience delivering projects within scope, Experience delivering projects within time, Experience delivering projects within budget, Experience delivering projects within quality, Experience using data and metrics to back up assumptions, Experience evaluating outcomes, Experience making data-driven decisions

What You'll Do.

Define global policy frameworks

Enforce global policy frameworks

Determine global policy needs

Determine region-specific policy needs

Shepherd policy implementation

Shepherd policy communication

Shepherd policy enforcement mechanisms

Lead cross-functional policy alignment

Resolve complex policy debates

Anticipate emerging risks

Establish consistent rules

Establish enforceable rules

Own policy performance metrics

Own policy success criteria

Monitor policy effectiveness

Identify opportunities to reduce defects

Drive automation to improve enforcement

Manage global Operating Agreement updates

Manage policy documentation

Translate policy decisions into contract terms

Handle policy escalations

Handle policy exceptions

Resolve complex cases

Maintain consistency in policy application

Build sustainable cross-functional processes

Monitor industry changes

Monitor emerging fraud patterns

Drive strategic shifts in policy approach

Drive tactical shifts in policy approach

Drive roadmap shifts in policy approach

Define requirements for new enforcement products

Define requirements for new enforcement features

Build stakeholder relationships

Maintain stakeholder relationships

Drive alignment on policy infrastructure investments

Drive alignment on enforcement priorities

How You'll Work.

Team & Collaboration

Cross-functional teams; Executive stakeholders; Tech teams; Business development teams; Legal teams; Operations teams; Across geographies; Across business lines; Across Amazon companies

Communication Scope

Communicate clearly; Communicate with technical audiences; Communicate with non-technical audiences

Process & Methodology

Program management, Policy implementation, Process management

Full Job Description

The Creators team’s mission is to make Amazon the Earth’s most desired destination for commerce creators and their content. We own the Associates and Influencer programs and brands across Amazon to ensure a cohesive experience, expand creators’ opportunities to earn through innovation, and launch experiences that reinforce feelings of achievement for creators. Within Creators, our policy team works directly with executive stakeholders, tech, and business development teams to set and enforce global program rules, remove bad actors, and make it easy for creators to understand and comply with program requirements. We accomplish that mission by defining policies, aligning leadership on debates, anticipating or uncovering risk, updating global Operating Agreements, and working closely with cross-functional teams to consistently enforce rules while handling escalations and exceptions in a highly structured and organized manner. We are seeking an organized, experienced, results-oriented leader to oversee the structure, administration, and execution of global program policy frameworks that protect program integrity while enabling creator success at scale. This is a highly visible position that requires a candidate with proven strength in "Insist on the Highest Standards," "Dive Deep," and "Are Right a Lot" leadership principles who can consider multiple perspectives before developing comprehensive policy solutions that balance risk mitigation with creator enablement. This leader will work across functional domains, geographies, business lines, and even Amazon companies to establish consistent, enforceable policies that scale globally. Successful candidates are leaders who can prioritize well, communicate clearly with both technical and non-technical audiences, and have a consistent track record of driving alignment on complex policy decisions. You should have strong customer obsession with the ability to dive deep into fraud patterns and policy violations, strong data/analy

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