Amazon.com Services LLC
Project/Program/Product Management--Non-Tech, Program Management, north america stores
PrincipalProgramManager,Creators
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“Principal Program Manager, Creators at Amazon.com Services LLC. Skills: Program policy, Policy enforcement, Risk management. Define global policy frameworks. Enforce global policy frameworks”
What You'll Achieve.
Protect program integrity; Enable creator success at scale
Industry & Context.
Develop comprehensive policy solutions; Balance risk mitigation; Balance creator enablement
What They're Looking For.
Must Have
7+ years cross functional experience, 7+ years program management experience, 7+ years managing results, Bachelor's degree, Experience implementing repeatable processes, Experience driving automation, Experience standardization, Experience defining program requirements, Experience using data and metrics for improvements
Nice to Have
Experience delivering projects within scope, Experience delivering projects within time, Experience delivering projects within budget, Experience delivering projects within quality, Experience using data and metrics to back up assumptions, Experience evaluating outcomes, Experience making data-driven decisions
What You'll Do.
Define global policy frameworks
Enforce global policy frameworks
Determine global policy needs
Determine region-specific policy needs
Shepherd policy implementation
Shepherd policy communication
Shepherd policy enforcement mechanisms
Lead cross-functional policy alignment
Resolve complex policy debates
Anticipate emerging risks
Establish consistent rules
Establish enforceable rules
Own policy performance metrics
Own policy success criteria
Monitor policy effectiveness
Identify opportunities to reduce defects
Drive automation to improve enforcement
Manage global Operating Agreement updates
Manage policy documentation
Translate policy decisions into contract terms
Handle policy escalations
Handle policy exceptions
Resolve complex cases
Maintain consistency in policy application
Build sustainable cross-functional processes
Monitor industry changes
Monitor emerging fraud patterns
Drive strategic shifts in policy approach
Drive tactical shifts in policy approach
Drive roadmap shifts in policy approach
Define requirements for new enforcement products
Define requirements for new enforcement features
Build stakeholder relationships
Maintain stakeholder relationships
Drive alignment on policy infrastructure investments
Drive alignment on enforcement priorities
How You'll Work.
Team & Collaboration
Cross-functional teams; Executive stakeholders; Tech teams; Business development teams; Legal teams; Operations teams; Across geographies; Across business lines; Across Amazon companies
Communication Scope
Communicate clearly; Communicate with technical audiences; Communicate with non-technical audiences
Process & Methodology
Program management, Policy implementation, Process management
Full Job Description
The Creators team’s mission is to make Amazon the Earth’s most desired destination for commerce creators and their content. We own the Associates and Influencer programs and brands across Amazon to ensure a cohesive experience, expand creators’ opportunities to earn through innovation, and launch experiences that reinforce feelings of achievement for creators. Within Creators, our policy team works directly with executive stakeholders, tech, and business development teams to set and enforce global program rules, remove bad actors, and make it easy for creators to understand and comply with program requirements. We accomplish that mission by defining policies, aligning leadership on debates, anticipating or uncovering risk, updating global Operating Agreements, and working closely with cross-functional teams to consistently enforce rules while handling escalations and exceptions in a highly structured and organized manner. We are seeking an organized, experienced, results-oriented leader to oversee the structure, administration, and execution of global program policy frameworks that protect program integrity while enabling creator success at scale. This is a highly visible position that requires a candidate with proven strength in "Insist on the Highest Standards," "Dive Deep," and "Are Right a Lot" leadership principles who can consider multiple perspectives before developing comprehensive policy solutions that balance risk mitigation with creator enablement. This leader will work across functional domains, geographies, business lines, and even Amazon companies to establish consistent, enforceable policies that scale globally. Successful candidates are leaders who can prioritize well, communicate clearly with both technical and non-technical audiences, and have a consistent track record of driving alignment on complex policy decisions. You should have strong customer obsession with the ability to dive deep into fraud patterns and policy violations, strong data/analy
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