Nextiva
Technology
PrincipalProductManager(VoicePlatform)
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“Principal Product Manager (Voice Platform) at Nextiva. Skills: Voice Platform, AI-powered voice, Conversational AI, Product Management. Define product strategy. Define product positioning”
What You'll Achieve.
Enhance agent productivity; Enhance customer satisfaction; Enhance operational efficiency; Drive measurable business impact
Industry & Context.
Analytical skills; Problem-solving skills; Decision-making skills
What They're Looking For.
Must Have
5+ years product management experience, Experience with voice/CCaaS markets, Data-driven approach to prioritization, Experience managing beta programs, Experience conducting A/B testing, Excellent collaboration skills, Ability to motivate product teams, Ability to work effectively across functions, Ability to lead through influence
Nice to Have
Bachelor's in Computer Science, MBA or advanced degree, Experience with NLU, Experience with ML model training, Experience with LLM integration, Experience with RAG architectures, Familiarity with voice analytics, Familiarity with compliance requirements, Familiarity with quality standards, Understanding of Centrex features, Understanding of hosted PBX, Understanding of SIP trunking, Understanding of carrier integrations, Prior experience as software engineer, Prior experience as technical lead, Prior experience as solutions architect, Knowledge of developer platforms, Knowledge of APIs for voice
What You'll Do.
Define product strategy
Define product positioning
Understand user needs
Incorporate voice-of-customer insights
Incorporate competitive insights
Inform packaging decisions
Inform pricing decisions
Inform monetization decisions
Establish clear metrics
Drive continuous iteration
Ensure cohesive delivery
Ensure alignment on vision
Champion experimentation culture
Champion learning culture
Champion accountability culture
Translate technical capabilities
Develop product launches
Execute product launches
How You'll Work.
Team & Collaboration
Cross-functional teams; Product teams; Design teams; Data Science teams; Engineering teams; GTM teams; Global environments
Communication Scope
Crisp storytelling; Data-backed presentations
Process & Methodology
Roadmap development
Full Job Description
Redefine the future of customer experiences. One conversation at a time. At Nextiva, we’re reimagining how businesses connect, bringing together customer experience and team collaboration on a single, conversation centric platform. Powered by AI, driven by human innovation. Our culture is forward thinking, customer obsessed and built on the belief that meaningful connections drive better business outcomes. Whether it’s through our signature Amazing Service®, the technology we create, or the experiences we cultivate, connection is at the core of who we are. If you’re ready to collaborate with incredible people, make an impact, and help businesses everywhere deliver truly amazing experiences, this is where you belong. Location: This is an onsite role based at Nextiva’s Bengaluru office (Wilshire III by MFAR, 492, Hobli, RHB Colony, Mahadevapura, Bengaluru, Karnataka 560048). Working together onsite strengthens how we operate, enabling faster decisions, clearer communication, and stronger execution, so you can make a greater impact and move work forward with speed and clarity. In-Office Expectation: This role is expected to work onsite five days per week, supporting a highly collaborative, in-person team environment. We're looking for a strategic, hands-on Principal Product Manager to lead the vision and execution for our next-generation Voice capabilities within our CX platform. You'll build and evolve cutting-edge, AI-powered voice experiences—transforming traditional voice interactions into intelligent, automated conversations that enhance agent productivity, customer satisfaction, and operational efficiency through advanced NLP, real-time transcription, and voice AI. You'll shape the vision, align cross-functional teams, and deliver a roadmap that drives measurable business impact. Key Responsibilities: 1. Strategic Ownership Define the long-term product strategy and positioning for Voice capabilities (UCaaS and CCaaS), aligned with AI-first differentiation and com
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