Crypto.com
Product Management
PrincipalProductManager-Verification&Activation(Exchange)
Neural analysis suggests this role is
optimal for Senior candidates.
“Principal Product Manager - Verification & Activation(Exchange) at Crypto.com. Skills: Identity verification, Payment methods, Onboarding rewards. Own identity verification platform strategy. Develop multi-vendor routing optimisation”
What You'll Achieve.
Maximise pass rates; Minimise fraud; Manage cost-per-verification; Reduce drop-off; Reduce KYC completion time; Minimal drop-off; Minimal impact on trading activity; Fund accounts quickly and transparently; Accelerate activation; Turn intent into action; Measurably improved flow
Industry & Context.
Root cause analysis
What They're Looking For.
Must Have
5+ years experience, AI-native workflow, Demonstrable use of AI tools
Nice to Have
Experience with AI tools (Cursor, Claude Code, Gemini, LibreChat, or equivalent) with human-in-the-loop practices
What You'll Do.
Own identity verification platform strategy
Develop multi-vendor routing optimisation
Drive platform toward self-serve configurability
Deliver composable IDV components
Lead initiatives to combat synthetic fraud
Monitor and manage false positive rates
Evaluate and roadmap Non-Doc verification
Work with Compliance on regional KYC variations
Own product experience for existing users
Design Re-KYC journey
Build communication cadence
Ensure Re-KYC flow reuses IDV infrastructure
Track Re-KYC completion rate
Own deposit and withdrawal experience
Shape deposit and withdrawal decisions
Ensure users can fund accounts
Own activation ladder
Remove barriers to active trading
Own reward and incentive mechanics
Accelerate activation
Drive stakeholders to unblock
Lead cross-functional squads
Take flow from friction point to shipped
How You'll Work.
Team & Collaboration
Daily partners; Cross-functional squads; Legal; Risk; Compliance; Engineering; Operations; Payment Rails PM; Campaigns; Discovery, Growth & Onboarding PM
Process & Methodology
Roadmap, Execution, Ownership
Full Job Description
## Description About the Role Crypto.com Exchange serves tens of millions of users globally, and every one of them passes through the same critical moment — the transition from a verified identity to a funded, active trader. As we scale into new markets and expand our product suite, the speed, clarity, and reliability of that transition becomes a direct driver of trading volume, retention, and revenue. This role owns that transition end-to-end — across five deeply connected areas. KYC Approval — You will own the identity verification platform from initiation through to approval. This means managing multi-vendor IDV infrastructure, combating synthetic fraud and AI-generated identity attacks, and making the KYC experience fast and reassuring for every user — regardless of the market they are joining from. Re-KYC — You will own the re-verification experience for existing users. When compliance requirements, risk triggers, or document expiry require a user to re-verify, you ensure that the process is low-disruption, clearly communicated, and completed with minimal impact on their trading activity. Deposit & Withdrawal — You are the gatekeeper for how money moves in and out of the Exchange. You will own not just the deposit and withdrawal experience, but the underlying decisions that shape it: which payment methods are available in each country, who is eligible to use them, what limits apply, and when a method is added, modified, or removed. You will ensure users can fund their accounts quickly and transparently — with the payment method that is most natural to them in their market. First Trade & Activation — A funded account is not the finish line. You will own the activation ladder from first deposit through to first trade and first perp or index position, removing every barrier that stands between a user with capital and a user who is actively trading. Onboarding Rewards — You will own the reward and incentive mechanics from KYC completion onward: KYC approval incenti
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