Crypto.com
Financial Services
PrincipalProductManager-Verification&Activation(Exchange)
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“Principal Product Manager - Verification & Activation(Exchange) at Crypto.com. Skills: Product management, Verification, Activation. Own identity verification platform strategy. Manage multi-vendor IDV infrastructure”
What You'll Achieve.
Maximise pass rates; Minimise fraud; Manage cost-per-verification; Reduce drop-off; Minimal impact on trading activity; Turn intent into action
Industry & Context.
Data-driven decision making
What They're Looking For.
Must Have
5+ years experience, Experience with Mixpanel or Amplitude, AI-native workflow required
Nice to Have
Experience with Cursor, Claude Code, Gemini, or LibreChat
What You'll Do.
Own identity verification platform strategy
Manage multi-vendor IDV infrastructure
Combat synthetic fraud
Make KYC experience fast
Own re-verification experience
Ensure Re-KYC process is low-disruption
Own deposit and withdrawal experience
Shape deposit and withdrawal decisions
Ensure users can fund accounts quickly
Own activation ladder
Remove barriers to active trading
Own reward and incentive mechanics
Accelerate activation
Drive stakeholders to unblock
Prioritize and ship features
Lead cross-functional squads
Take onboarding flow from friction point to shipped
How You'll Work.
Team & Collaboration
Cross-functional teams; Engineers; Designers; Analysts; Marketers; Compliance; Legal; Risk; Operations; Payment Rails PM; Campaigns PM; Discovery PM
Process & Methodology
Roadmap, Execution
Full Job Description
## Description Our Product Management team drives product initiatives from inception through execution, makes impacts and launches products/features across our global footprint. We collaborate closely with engineers, designers, analysts, marketers, and other cross-functional team members to ship remarkable features and products. About the Role Crypto.com Exchange serves tens of millions of users globally, and every one of them passes through the same critical moment — the transition from a verified identity to a funded, active trader. As we scale into new markets and expand our product suite, the speed, clarity, and reliability of that transition becomes a direct driver of trading volume, retention, and revenue. This role owns that transition end-to-end — across five deeply connected areas. KYC Approval — You will own the identity verification platform from initiation through to approval. This means managing multi-vendor IDV infrastructure, combating synthetic fraud and AI-generated identity attacks, and making the KYC experience fast and reassuring for every user — regardless of the market they are joining from. Re-KYC — You will own the re-verification experience for existing users. When compliance requirements, risk triggers, or document expiry require a user to re-verify, you ensure that the process is low-disruption, clearly communicated, and completed with minimal impact on their trading activity. Deposit & Withdrawal — You are the gatekeeper for how money moves in and out of the Exchange. You will own not just the deposit and withdrawal experience, but the underlying decisions that shape it: which payment methods are available in each country, who is eligible to use them, what limits apply, and when a method is added, modified, or removed. You will ensure users can fund their accounts quickly and transparently — with the payment method that is most natural to them in their market. First Trade & Activation — A funded account is not the finish line. You will ow
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