PrincipalProductManager-Technical,ExternalServices,AWSCustomerExperience

Join AWS to shape how millions of customers interact with cloud infrastructure through intelligent agents. You'll own the product strategy for AWS's agentic user experience, transforming how customers accomplish their goals by simply stating their intent rather than decomposing complex technical requirements. This is a usability role at the frontier of AI — the hardest problem isn't building capable agents, it's designing experiences where customers understand what agents are doing, trust them enough to delegate work, and feel in control. You'll reduce friction, eliminate complexity, and make agent interactions feel natural across every workspace. Key job responsibilities - Define and own the multi-year product strategy for AWS's agentic user experience — establishing how customers work on AWS through agent delegation, autonomous operations, and intelligent workflow automation - Drive the product vision for progressive trust and autonomy models, permission boundaries, and governance frameworks that feel simple and transparent to customers - Champion exceptional customer experiences by partnering with UX design to ensure agent interactions are intuitive, build customer trust, and maintain a high bar for simplicity as underlying AI capabilities grow in complexity - Own the agentic experience across multiple channels — the AWS Management Console, agent-based integrations, IDE environments, CLI, and mobile — ensuring a cohesive, frictionless experience regardless of workspace - Partner with engineering, applied science, and UX teams to translate customer needs into concrete product requirements, iterating rapidly based on customer behavior, usability research, and feedback - Engage directly with external AWS customers to understand their workflows, observe how they interact with agent experiences, and ensure every design decision is grounded in real customer behavior A day in the life You'll spend your time immersed in how customers actually interact with agent experien