Crypto.com
Financial Services
PrincipalProductManager-Discovery&Onboarding(Exchange)
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“Principal Product Manager - Discovery & Onboarding(Exchange) at Crypto.com. Skills: Product Management, Discovery, Onboarding, Conversion Optimization, User Authentication. Design and implement behavioral analytics framework. Define event taxonomy”
What You'll Achieve.
Reduce friction in onboarding; Build trust during onboarding; Set users up for activation; Use reward design as conversion lever; Pull users from landing to registered account faster; Keep active users engaged; Protect users without friction; Achieve ultimate goal - Cryptocurrency in every wallet
Industry & Context.
Root cause analysis; Troubleshooting; Data-driven decision making
What They're Looking For.
Must Have
5+ years experience, Experience with analytics instrumentation, Experience with A/B testing infrastructure, Experience with auth systems, Experience with verification flows, Experience with funnel dashboards, Experience with experimentation analysis, Experience with session behavioral data, Experience with authentication architecture, Experience with ATO prevention, Experience with fraud signal integration, Experience with KYC initiation, Experience with reward ladder handoff, Experience with landing page optimization, Experience with sign-up funnel, Experience with sign-up rewards, Experience with login and authentication, Experience with behavioral analytics framework, Experience with event taxonomy, Experience with real-time funnel dashboards, Experience with session-recording tooling, Experience with heatmap tooling, Experience with A/B testing program, Experience with content optimization, Experience with post-sign-up journey, Experience with email verification, Experience with phone verification, Experience with KYC initiation, Experience with Legal and Compliance, Experience with reward mechanics, Experience with sign-up event, Experience with Marketing and Campaigns, Experience with reward redemption tracking, Experience with OTP delivery architecture, Experience with FIDO2/WebAuthn/passkey implementation, Experience with session token design, Experience with ATO prevention systems, Experience with regional compliance requirements, Experience with tracking consent flows, Experience with authentication architecture UX, Experience with information hierarchy, Experience with trust signal placement, Experience with CTA design, Experience with onboarding flow sequencing, Experience with agentic AI tools
Nice to Have
AI-native workflow required, Human-in-the-loop practices required
What You'll Do.
Design and implement behavioral analytics framework
Define event taxonomy
Build real-time funnel dashboards
Conduct continuous analysis
Translate insights into hypotheses
Run structured A/B testing program
Evaluate content effectiveness
Guide visitors toward account creation
Own conversion performance and UX quality
Define conversion targets
Drive improvements through UX iteration
Accommodate regional onboarding variations
Design and own reward mechanics
Instrument reward redemption tracking
Own returning-user experience
secure authentication journey
Drive stakeholders to unblock
Prioritize and ship features
How You'll Work.
Team & Collaboration
Work with engineers; Work with designers; Work with analysts; Work with marketers; Work with cross-functional teams; Coordinate with Growth; Coordinate with Design; Coordinate with Engineering; Coordinate with Data/Analytics; Coordinate with Security/Risk; Coordinate with Verification PM; Partner with Engineering; Partner with Data; Work with Legal; Work with Compliance; Work with Marketing; Work with Campaigns
Process & Methodology
Roadmap development, Prioritization, Execution
Full Job Description
## Description Our Product Management team drives product initiatives from inception through execution, makes impacts and launches products/features across our global footprint. We collaborate closely with engineers, designers, analysts, marketers, and other cross-functional team members to ship remarkable features and products. About the Role Crypto.com Exchange serves tens of millions of users globally, and we are scaling aggressively. As we grow our reach across new markets and channels, the precision with which we understand, optimise, and personalise the journey from first visit to fully activated account becomes a core competitive advantage. This role owns that journey end-to-end — across four deeply connected areas. Landing & Conversion — You will build and own the behavioural analytics layer that lets us understand how users engage with our pages, what drives them toward sign-up, and where we can sharpen the experience. You will run a relentless A/B testing programme to convert high-intent visitors into registered users. Onboarding — You will own the full sign-up funnel: email submission through to KYC initiation. Every touchpoint in this sequence is an opportunity to reduce friction, build trust, and set the user up for activation. Sign-up Rewards — You will own the reward and incentive mechanics tied to the sign-up event: welcome bonuses, sign-up campaign offers, and any reward that activates at account creation. The goal is to use reward design as a conversion lever at the top of the funnel — pulling users from landing to registered account faster and with higher intent. Onboarding rewards from KYC completion through to first deposit and first trade are owned separately. Login & Authentication — You will own the returning-user experience: a fast, secure, and modern authentication journey that keeps active users engaged and protects them without making them feel it. These four areas are held by one PM because decisions in each are deeply interconnected. Th
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