Crypto.com

Financial Services

PrincipalProductManager-Discovery&Onboarding(Exchange)

AED 450–650k ~AI est. Dubai, United Arab Emirates FULL TIME Remote Friendly
Market Sentiment
HIGH DEMAND

Neural analysis suggests this role is
optimal for Senior candidates.

The Brief

“Principal Product Manager - Discovery & Onboarding(Exchange) at Crypto.com. Skills: Product Management, Discovery, Onboarding, Conversion Optimization, User Authentication. Design and implement behavioral analytics framework. Define event taxonomy”

What You'll Achieve.

Reduce friction in onboarding; Build trust during onboarding; Set users up for activation; Use reward design as conversion lever; Pull users from landing to registered account faster; Keep active users engaged; Protect users without friction; Achieve ultimate goal - Cryptocurrency in every wallet

Industry & Context.

Financial Services
Problems you'll solve

Root cause analysis; Troubleshooting; Data-driven decision making

What They're Looking For.

Must Have

5+ years experience, Experience with analytics instrumentation, Experience with A/B testing infrastructure, Experience with auth systems, Experience with verification flows, Experience with funnel dashboards, Experience with experimentation analysis, Experience with session behavioral data, Experience with authentication architecture, Experience with ATO prevention, Experience with fraud signal integration, Experience with KYC initiation, Experience with reward ladder handoff, Experience with landing page optimization, Experience with sign-up funnel, Experience with sign-up rewards, Experience with login and authentication, Experience with behavioral analytics framework, Experience with event taxonomy, Experience with real-time funnel dashboards, Experience with session-recording tooling, Experience with heatmap tooling, Experience with A/B testing program, Experience with content optimization, Experience with post-sign-up journey, Experience with email verification, Experience with phone verification, Experience with KYC initiation, Experience with Legal and Compliance, Experience with reward mechanics, Experience with sign-up event, Experience with Marketing and Campaigns, Experience with reward redemption tracking, Experience with OTP delivery architecture, Experience with FIDO2/WebAuthn/passkey implementation, Experience with session token design, Experience with ATO prevention systems, Experience with regional compliance requirements, Experience with tracking consent flows, Experience with authentication architecture UX, Experience with information hierarchy, Experience with trust signal placement, Experience with CTA design, Experience with onboarding flow sequencing, Experience with agentic AI tools

Nice to Have

AI-native workflow required, Human-in-the-loop practices required

What You'll Do.

Design and implement behavioral analytics framework

Define event taxonomy

Build real-time funnel dashboards

Conduct continuous analysis

Translate insights into hypotheses

Run structured A/B testing program

Evaluate content effectiveness

Guide visitors toward account creation

Own conversion performance and UX quality

Define conversion targets

Drive improvements through UX iteration

Accommodate regional onboarding variations

Design and own reward mechanics

Instrument reward redemption tracking

Own returning-user experience

secure authentication journey

Drive stakeholders to unblock

Prioritize and ship features

How You'll Work.

Team & Collaboration

Work with engineers; Work with designers; Work with analysts; Work with marketers; Work with cross-functional teams; Coordinate with Growth; Coordinate with Design; Coordinate with Engineering; Coordinate with Data/Analytics; Coordinate with Security/Risk; Coordinate with Verification PM; Partner with Engineering; Partner with Data; Work with Legal; Work with Compliance; Work with Marketing; Work with Campaigns

Process & Methodology

Roadmap development, Prioritization, Execution

Full Job Description

## Description Our Product Management team drives product initiatives from inception through execution, makes impacts and launches products/features across our global footprint. We collaborate closely with engineers, designers, analysts, marketers, and other cross-functional team members to ship remarkable features and products. About the Role Crypto.com Exchange serves tens of millions of users globally, and we are scaling aggressively. As we grow our reach across new markets and channels, the precision with which we understand, optimise, and personalise the journey from first visit to fully activated account becomes a core competitive advantage. This role owns that journey end-to-end — across four deeply connected areas. Landing & Conversion — You will build and own the behavioural analytics layer that lets us understand how users engage with our pages, what drives them toward sign-up, and where we can sharpen the experience. You will run a relentless A/B testing programme to convert high-intent visitors into registered users. Onboarding — You will own the full sign-up funnel: email submission through to KYC initiation. Every touchpoint in this sequence is an opportunity to reduce friction, build trust, and set the user up for activation. Sign-up Rewards — You will own the reward and incentive mechanics tied to the sign-up event: welcome bonuses, sign-up campaign offers, and any reward that activates at account creation. The goal is to use reward design as a conversion lever at the top of the funnel — pulling users from landing to registered account faster and with higher intent. Onboarding rewards from KYC completion through to first deposit and first trade are owned separately. Login & Authentication — You will own the returning-user experience: a fast, secure, and modern authentication journey that keeps active users engaged and protects them without making them feel it. These four areas are held by one PM because decisions in each are deeply interconnected. Th

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