PrincipalProductManager

NVIDIA is driving a vision for AI factories that convert tokens to intelligence at scale to power AI demands of tomorrow. Maintaining AI infrastructure at scale takes more than human involvement; it demands smart automation. The orchestration engine for AI factory break-fix runs live in production at DGX Cloud. As the Product Manager leading all aspects of resilient automation at AI Factory, you will manage break-fix automation. You will develop the product strategy, improve operator experience, and guide the roadmap for professionals. You will build a scalable, reliable product from a strong engineering foundation that NVIDIA Cloud Partners depend on to uphold their SLAs. This is your chance to compose how AI factories self-heal! **What You’ll Be Doing:** * Take full responsibility for the strategic direction and roadmap of the break-fix automation system spanning multiple vendors, technologies, and CSPs. * Define automation confidence thresholds, blocking issue criteria, and human-in-the-loop intervention points that balance speed with operational safety. * Build the operator UX for repair queues, workflow transparency, and audit trails — ensuring on-call engineers have the context they need to act quickly and confidently. * Drive the integration between failure attribution and automated repair actions, following through from detection to resolution. * Define repair SLOs and own the metrics framework for time-to-drain, time-to-healthy, and overall fleet availability. * Collaborate with NCP operators, SRE teams, and hardware vendor partners to integrate RMA processes and optimize repair workflows at scale. **What We Need to See:** * 15+ years of product management experience in infrastructure, platform, or MLOps areas, or equivalent background. * BS or MS in Computer Science, Engineering, or a related technical area, or equivalent experience. * Demonstrated expertise with distributed systems, workflow orchestration, and the safety tradeoffs inherent in automation.