Nextiva
PrincipalProductManager
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“Principal Product Manager at Nextiva. Skills: AI platform adoption, Integrations marketplace, Partner ecosystem. Define and own roadmap for AI platform adoption. Drive integration of XBert AI Employee and NextIQ”
What You'll Achieve.
Make XBert AI Employee and NextIQ available, adoptable, and valuable; Embed AI capabilities into platforms, workflows, and integrations; Create seamless integration experiences; Drive adoption
Industry & Context.
Data-driven decision making; Prioritization
What They're Looking For.
Must Have
7+ years product management experience, Experience building and scaling platform capabilities, Understanding of APIs, integrations, partner ecosystems, marketplaces, workflow automation, and enterprise software architectures, Experience owning product strategy, roadmap development, prioritization, and execution for complex cross-functional initiatives, Ability to balance customer needs, technical constraints, and business objectives, Customer empathy with experience supporting SMB, mid-market, and enterprise customer use cases, Exceptional communication, stakeholder management, and cross-functional leadership skills, Ability to translate ambiguous opportunities into clear product direction, requirements, and measurable outcomes, Analytical mindset with experience using data to guide decision-making and prioritization, High ownership mentality with the ability to build products and operational processes, Comfortable using AI tools such as Claude, ChatGPT, Cursor, Codex, or similar platforms, Demonstrated curiosity and aptitude for emerging AI technologies and modern product development practices
Nice to Have
Experience with AI-powered products, conversational AI, agent-based systems, or generative AI applications, Experience managing app marketplaces, integration platforms, developer ecosystems, or partner programs, Familiarity with MCP frameworks, API-first architectures, and emerging AI integration patterns, Experience within customer experience, communications, contact center, UCaaS, CCaaS, or adjacent SaaS industries, Entrepreneurial experience building new products, launching initiatives, or operating within high-growth technology environments
What You'll Do.
Define and own roadmap for AI platform adoption
Drive integration of XBert AI Employee and NextIQ
Embed AI capabilities into customer experiences
Own strategy and roadmap for third-party integrations marketplace
Prioritize integrations based on customer demand
Create scalable integration experiences
Lead marketplace expansion
partner integration strategy
Establish and manage end-to-end process for integration requests
Collaborate with Customer Success
and Go-to-Market teams
Define success metrics
Use customer insights
and business outcomes to
Build cross-functional relationships
Serve as a strategic leader
Use AI-powered tools and rapid prototyping techniques to
Accelerate product discovery
How You'll Work.
Team & Collaboration
Cross-functional teams; Product, Engineering, Design, Customer Success, Sales, Partnerships, executive stakeholders; AI Product Managers, Engineering, Design teams; Customer Success, Sales, Go-to-Market teams; Product, Engineering, AI, Customer Success, Partnerships
Communication Scope
Stakeholder management; Cross-functional leadership
Process & Methodology
Roadmap planning, Prioritization, Execution
Full Job Description
Redefine the future of customer experiences. One conversation at a time. At Nextiva, we’re reimagining how businesses connect, bringing together customer experience and team collaboration on a single, conversation centric platform. Powered by AI, driven by human innovation. Our culture is forward thinking, customer obsessed and built on the belief that meaningful connections drive better business outcomes. Whether it’s through our signature Amazing Service®, the technology we create, or the experiences we cultivate, connection is at the core of who we are. If you’re ready to collaborate with incredible people, make an impact, and help businesses everywhere deliver truly amazing experiences, this is where you belong. Location: While this role is open to remote candidates across the United States, team members located within 40 miles of our Scottsdale headquarters (9451 E. Via de Ventura, Scottsdale, AZ 85256) are expected to work onsite four days per week to support collaboration, speed, and execution. Specific scheduling and flexibility will be guided by your leader to support both team collaboration and individual productivity. Nextiva is looking for a Principal Product Manager to lead the strategy and execution of AI platform adoption and integrations across our product portfolio. This role will be responsible for making XBert AI Employee and NextIQ available, adoptable, and valuable across Nextiva's customer base by embedding AI capabilities into the platforms, workflows, and integrations customers already use to run their businesses. The role will also own the strategy, roadmap, and operating model for Nextiva's integrations marketplace and partner ecosystem. You'll work closely with Product, Engineering, Design, Customer Success, Sales, Partnerships, and executive stakeholders to scale AI experiences across N1, NEXT CX, and NCC CX while creating seamless integration experiences for SMB, mid-market, and enterprise customers. What You'll Do Define and own the roa
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