Headway
Mental Healthcare
PrincipalProductDesigner,Payer
Neural analysis suggests this role is
optimal for Lead candidates.
“Principal Product Designer, Payer at Headway. Skills: Product Design, AI-forward design, design leadership. lead the design vision and execution for how we support clinical excellence, ensure coding accuracy, and provide meaningful feedback to providers to influence their behavior. Operate as a group lead in close partnership with Head of payer product and Eng director to define the payer strategy and roadmap”
What You'll Achieve.
upholds this trust; maintain the provider experience that makes Headway different; enable this at scale
Industry & Context.
use design to help clarify and define the problem
What They're Looking For.
Must Have
8+ years as a product designer, experience designing for operational tools, regulated workflows, or multi-sided platforms, shipped products that balance competing constraints—user needs, business requirements, regulatory obligations, visual and interaction design work is polished and precise, comfortable with incomplete requirements and use design to help clarify and define the problem, balance strategic thinking with hands-on execution, actively using AI tools like Claude, Cursor, and MagicPatterns to prototype and stay involved through launch and iteration directly in code
Nice to Have
AI fluent
What You'll Do.
lead the design vision and execution for how we support clinical excellence
ensure coding accuracy
and provide meaningful feedback to providers to influence their behavior
Operate as a group lead in close partnership with Head of payer product and Eng director to define the payer strategy and roadmap
Translate regulatory requirements and clinical standards into intuitive
human-centered experiences
Design for multiple audiences: providers receiving feedback
and payers evaluating our network
clarify the problem space
and initial assumptions using AI tools
build and iterate on the flows and Information Architecture using AI tools
Partner with product & Eng to decide when to move into production
Conduct research and directly talk to customers to validate the solution
Contribute to the design system and culture
share your AI practice
and patterns with the design team
How You'll Work.
Team & Collaboration
close partnership with Head of payer product and Eng director; Partner with product & Eng; share your AI practice, prompts, and patterns with the design team
Process & Methodology
scope work appropriately, knowing when to prototype quickly and when to invest in thorough exploration
Full Job Description
1 in 4 people in the US have a treatable mental health condition, but most providers don't accept insurance, making therapy too expensive for most people. Headway’s mission is to fix this by building a new mental healthcare system everyone can access. We started by solving the biggest barrier to care: insurance. The admin work - credentialing, claims, payment reconciliation - is a nightmare. We've automated that. But we're going further. Over 75,000 providers across all 50 states run their practice on our software, serving over 1 million patients. We are building the best tools for therapists to run their entire practice, reimagining the experience of finding a therapist, and investing in the platform foundations to enable this at scale. We aren't just a billing layer; we are becoming the platform where care actually happens. We're a Series D company with $325M+ in funding (a16z, Accel, Spark Capital, etc.), looking for exceptional people to help us achieve this mission. We want your time here to be the most meaningful experience of your career. Join us, and help change mental healthcare for the better. About the Role At Headway, trust is foundational. Patients trust us to connect them with quality providers. Providers trust us to handle the complexity of insurance. And payers trust us to maintain clinical and coding integrity across our entire network. As a Principal Product Designer on the Payer group, you'll be the design anchor for the entire group focused on building the experiences that upholds this trust. You'll lead the design vision and execution for how we support clinical excellence, ensure coding accuracy, and provide meaningful feedback to providers to influence their behavior—all while maintaining the provider experience that makes Headway different. Design at Headway is AI forward. Designers are expected to use AI tools like Claude, Cursor, and MagicPatterns to prototype and stay involved through launch and iteration directly in code. We’re looking fo
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