Twilio
PrincipalPresalesEngineerCpaaS
“Principal Presales Engineer - CpaaS at Twilio. Skills: Technical pre-sales, Communications Platform as a Service (CPaaS), Customer Engagement Platform. Work alongside Account Executives through pre-sales process. Build business partnership with Account Executives”
What You'll Achieve.
Deliver the technical win and product fit to our customers; Build customer trust in Twilio’s Customer Engagement Platform; Strategise and plan for deal success; Focussing on great business discovery within prospects; Communicating the business value of Twilio solutions; Enable their success and solve their challenges; Showcase the capabilities of Twilio Communications Products; Inspire innovation
Industry & Context.
Problem solver; Guide them to a technical solution; Help solve problems they’ve identified; Uncover areas of opportunity
Approximately 35% travel is anticipated
What They're Looking For.
Must Have
At least 5 years in a technical pre-sales role in CPaaS or Telecom space, Solid understanding and experience of the sales cycle and the role of a pre-sales engineer, Solid understanding of voice protocols (VoIP), SIP implementations or messaging APIs, Creativity: you’ll need to be a problem solver, able to collaborate with others to drive success., An engaging storyteller: you can gain audience confidence and communicate complex topics to multiple levels of technical and non-technical audience., Ability to ask the right questions to build a deep understanding of a customers needs and guide them to a technical solution using Twilio Communications products, Knowledge of public cloud platforms (Amazon Web Services, Google Cloud, Microsoft Azure) and cloud application architectures, Experience writing code in one or more of the following areas: Backend (Java, C#, Node. js, Python or PHP), Web (JS, React), Experience with designing and consuming REST APIs
Nice to Have
Familiarity with Mobile development, especially for iOS and Android., Previous experience in Telecommunications, SIP, WebRTC, or Contact Centre in a technical role, Experience with automation, cloud-native development and skills with a major cloud platform., Experience with sales methodologies, Additional language speaker a plus
What You'll Do.
Work alongside Account Executives through pre-sales process
Build business partnership with Account Executives
Take part in qualification
Develop subject matter expertise on customer needs
Lead technical discovery sessions with customers
Build and present complex presentations and product demos
Form understanding of customer business and solve problems
Build trusted advisor relationships with customers
Share knowledge with Solutions Engineer community
How You'll Work.
Team & Collaboration
Work alongside Twilio New business Account Executives; Work alongside other Twilio Solutions Engineers; Work alongside Professional Services; Work alongside Twilio Partners; Collaborate with others to drive success; Contribute to the wider Twilio Solutions Engineer community
Communication Scope
Engaging storyteller; Communicate complex topics to multiple levels; Build and present powerful and complex presentations; Present creative new solutions and architectures
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