Twilio
PrincipalPresalesEngineer
Neural analysis suggests this role is
optimal for Lead candidates.
“Principal Presales Engineer at Twilio. Skills: Technical pre-sales, Customer trust building, Technical architecture proposal, Product demonstration, Complex opportunity management, Technical influencer. Enable customers to build the future of communications. Deliver the technical win for customer accounts”
What You'll Achieve.
Deliver the technical win for customer accounts; Build customer trust in Twilio solutions; Own the strategic vision for their organization across multiple calendar years; Facilitate customer success and address their challenges effectively; Catalyze and propel innovation
Industry & Context.
Customer focused problem solver; Adept at striking the balance between crafting innovative technical solutions and prioritizing the customer's best interests
Approximately 25% travel is anticipated, Not eligible to be hired in CT, NJ, NY, WA, PA or the surrounding areas of San Francisco, CA, Oakland, CA, or San Jose, CA
What They're Looking For.
Must Have
Minimum of 8 years in a solutions engineering (presales) role, specializing in the sale of complex technical products, or 10+ years of professional experience supporting technical products, along with customer-facing experience, particularly in delivery or consulting., Previous experience with customer engagement and supporting products and technologies along with communicating the ROI of products across various use cases to customers., Demonstrates exceptional technical proficiency and thought leadership, actively contributing to shaping the team's strategy., Superior written and verbal communication skills, effectively communicates strategic vision, inspires and influences others internally and externally at all organizational levels., Customer focused problem solver, adept at striking the balance between crafting innovative technical solutions and prioritizing the customer's best interests., Excellent time management and prioritization skills, and ability to handle competing priorities in a fast-paced environment., Previous software development experience in one or more of the following areas: Backend (Java, C#, Node. js, Python, PHP) Web development (JavaScript, HTML/CSS, frontend frameworks - React, Vue. js, Angular), Experience building with REST APIs
Nice to Have
Experience managing strategic accounts and evangelizing new use cases and technology in the regulated verticals, Familiarity with cloud platforms (Amazon Web Services, Google Cloud, Microsoft Azure) and cloud application architecture., Previous experience in Telecom, SIP, Contact Center, or Security
What You'll Do.
Enable customers to build the future of communications
Deliver the technical win for customer accounts
Lead the technical pre-sales relationship
Propose technical architectures
Demonstrate the product
Offer creative solutions
Build customer trust in Twilio solutions
Run complex opportunities independently
Communicate across departments and functions
Own the strategic vision for their organization across multiple calendar years
Mentor and uplift peers
Prevent becoming a single point of failure
Bring customer insights to other Twilions
Partner with Account Executives to execute pre-sales activities including opportunity qualification
technical presentations and enablement sessions
Lead technical discovery sessions with customers to uncover their needs and difficulties
demonstrating our capability to facilitate their success and address their challenges effectively
Build and present powerful and complex presentations and product demos to help showcase the capabilities of Twilio Communications Products
Establish yourself as a trusted advisor to our customers
introducing innovative solutions and architectures that catalyze and propel innovation
Contribute to the broader Solutions Engineering community through knowledge sharing
constructing demonstration materials
and creating reusable presentations
How You'll Work.
Team & Collaboration
Partner with Account Executives; Communicate across departments and functions; Mentor and uplift peers; Bring customer insights to other Twilions; Contribute to the broader Solutions Engineering community
Communication Scope
Superior written and verbal communication skills; Effectively communicates strategic vision; Inspires and influences others internally and externally at all organizational levels
Process & Methodology
Time management, Prioritization, Handle competing priorities
Full Job Description
Who we are At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions! . See yourself at Twilio Join the team as our next Principal Presales Engineer on Twilio’s Strategic Communication team! About the job This position is needed to enable our customers to build the future of communications. The Twilio Principal Presales Engineer role is a critical part of the sales team, responsible for delivering the technical win for customer accounts. They lead the technical pre-sales relationship, propose technical architectures, demonstrate the product, anticipates concerns, and offers creative solutions. They build customer trust in Twilio solutions. Principal Presales Engineers should be comfortable engaging a CEO or sketching out an API flow on a whiteboard with customer software engineers. As a Principal Presals Engineer, you will be a recognized pre-sales expert and technical influencer by sales leaders. You will run even the most complex opportunities independently. Effectively communicating across departments and functions while owning the strategic vision for their organization across multiple calendar years. This is the go-to technical person for the sales team who mentors and uplifts their peers. You will work independently but actively prevent yourself from be
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