Socure
identity trust infrastructure
PrincipalPostSalesSolutionConsultant
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“Principal Post Sales Solution Consultant at Socure. Skills: identity verification, fraud prevention, client-facing experience, technical aptitude. Support client onboarding and early success. Guide implementation and provide technical assistance”
What You'll Achieve.
Net Dollar Retention; Net Promoter Score; Time-To-Revenue; Product/Version Adoption Rate; ensure customers are fully aligned with latest innovations; ensure they’re seeing measurable value; ensure they recognize us as indispensable partner
Industry & Context.
think critically; proactively addressing issues; synthesize complex statistical observations
Comfort with up to 30% travel
What They're Looking For.
Must Have
10+ years of professional work experience, 5+ years of experience working in professional services, customer management, or in a sales engineering capacity, Demonstrated experience leading enterprise-level engagements dealing with analytics, technology, and/or enterprise software, Demonstrated ability to negotiate resources and priorities with multiple internal and customer stakeholders in order to drive business results, Ability to synthesize complex statistical observations into clear results and concrete recommendations (both verbally and in writing), Prior experience conducting credit/fraud risk management analysis, threshold optimization, and swap sets, Prior experience working with document image capture or other OCR or CV tools, Prior domain expertise with FCRA, ECOA, GLBA, PATRIOT Act, BSA, and other banking regulations, technical depth (ex. ML/DS technologies, SDLCs, RESTful APIs, RDBMS, etc. )
Nice to Have
Bachelor's Degree in business administration, engineering, math, economics, statistics, computer science or other relevant field preferred or equivalent experience, Deep understanding of a variety SaaS sales methodologies or processes (MEDDICC, Challenger), Comfort with up to 30% travel
What You'll Do.
Support client onboarding and early success
Guide implementation and provide technical assistance
Ensure smooth customer experience during early adoption
Ensure customers are deriving maximum value
Foster relationships with key stakeholders
Serve as intellectual peer to subject matter experts
Collect and analyze customer feedback data
Own the upsell and cross-sell POCs
Ensure adoption of next-gen models
Handle customer questions about scoring decisions
How You'll Work.
Team & Collaboration
Work closely with technical and customer-facing teams; Work cross-functionally with Product & Engineering; Collaborate with Data Science and Product as needed
Communication Scope
flawless communication skills; flex between concise and detail-oriented
Full Job Description
WHY SOCURE? Socure is building the identity trust infrastructure for the digital economy — verifying 100% of good identities in real time and stopping fraud before it starts. The mission is big, the problems are complex, and the impact is felt by businesses, governments, and millions of people every day. We hire people who want that level of responsibility. People who move fast, think critically, act like owners, and care deeply about solving customer problems with precision. If you want predictability or narrow scope, this won’t be your place. If you want to help build the future of identity with a team that holds a high bar for itself — keep reading. About the role: We’re looking for a Principal Solution Consultant, Post-Sales to support the successful onboarding and early success of clients using Socure’s identity verification and fraud prevention platform. In this role, you'll work closely with technical and customer-facing teams to help guide implementation, provide technical assistance, and ensure a smooth customer experience during early adoption. This role is ideal for someone with technical aptitude, some client-facing experience, and a desire to grow in a collaborative and fast-paced environment. What you’ll do: As a Post-Sales Solution Consultant (PSSC), your North Star is clear: ensure our customers are deriving maximum value from our solutions—across the board, all the time. You’re not just a problem solver; you’re a trusted advisor, a champion builder, and the driving force behind customer success and retention. You have Extreme Ownership of the accounts under your care. Your primary KPI? Net Dollar Retention. Every action you take—whether it’s ensuring customers understand the ROI of our solutions, maintaining alignment with their strategic goals, or proactively addressing —should ladder up to improving NDR, as well as related metrics like Net Promoter Score, Time-To-Revenue, and Product/Version Adoption Rate. You’ll ensure customers are fully align
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