ServiceNow
SaaS
PrincipalPlatformArchitect
“Principal Platform Architect at ServiceNow. Skills: ServiceNow Platform, Architecture, AI, Customer Outcomes. Establish technical foundation. Design solutions for outcomes”
What You'll Achieve.
Accelerate platform adoption; Improve customer outcomes; Achieve complex goals; Reduce technical debt
Industry & Context.
Success driving complex issues through analysis and resolution
Ability to travel up to 80%
What They're Looking For.
Must Have
Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving, 12+ years progressive experience as part of a professional services or equivalent education/experience, Management consulting experience, Ability to travel up to 80%, Creativity with comfort running programs independently within a "startup paced" environment, Success driving complex issues through analysis and resolution, Ability to relay complex information to diverse set of audiences, both technical and non-technical, ServiceNow certifications in aligned workflow, Large program experience leading architecture and design, Enterprise architecture experience, Cloud application technology experience
Nice to Have
ServiceNow certifications in aligned workflow
What You'll Do.
Establish technical foundation
Design solutions for outcomes
Guide customers on instance strategy
Manage technical governance
Ensure platform health
Support sales efforts
Contribute leading practices
How You'll Work.
Team & Collaboration
Work with customer across executive, platform owner, enterprise architects, and development teams; Guide customers, partners, and internal team members; Engage with customer's Enterprise Architects; Work with the engagement team
Communication Scope
Ability to relay complex information to diverse set of audiences, both technical and non-technical
Process & Methodology
Large program experience leading architecture and design, Manage technical governance, Delivery operating model
Applying for this Principal Platform Architect role?
Most applicants get filtered before a human reads their resume. See if yours makes the cut.
How to Apply on SmartRecruiters
- SmartRecruiters often includes a video screening step — check camera and mic permissions.
- Link your GitHub or portfolio directly in the profile section for technical roles.
- Applications may be reviewed by AI scoring before reaching a recruiter — use keywords from the job description.
ANONYMOUS · UNFILTERED
What do employees actually say about ServiceNow?
Real rants from real employees. Read before you apply.