ServiceNow
SaaS
PrincipalPlatformArchitect
Neural analysis suggests this role is
optimal for not-applicable candidates.
“Principal Platform Architect at ServiceNow. Skills: ServiceNow Platform, Architecture, AI, Customer Outcomes. Establish technical foundation. Design solutions for outcomes”
What You'll Achieve.
Accelerate platform adoption; Improve customer outcomes; Achieve complex goals; Reduce technical debt
Industry & Context.
Success driving complex issues through analysis and resolution
Ability to travel up to 80%
What They're Looking For.
Must Have
Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving, 12+ years progressive experience as part of a professional services or equivalent education/experience, Management consulting experience, Ability to travel up to 80%, Creativity with comfort running programs independently within a "startup paced" environment, Success driving complex issues through analysis and resolution, Ability to relay complex information to diverse set of audiences, both technical and non-technical, ServiceNow certifications in aligned workflow, Large program experience leading architecture and design, Enterprise architecture experience, Cloud application technology experience
Nice to Have
ServiceNow certifications in aligned workflow
What You'll Do.
Establish technical foundation
Design solutions for outcomes
Guide customers on instance strategy
Manage technical governance
Ensure platform health
Support sales efforts
Contribute leading practices
How You'll Work.
Team & Collaboration
Work with customer across executive, platform owner, enterprise architects, and development teams; Guide customers, partners, and internal team members; Engage with customer's Enterprise Architects; Work with the engagement team
Communication Scope
Ability to relay complex information to diverse set of audiences, both technical and non-technical
Process & Methodology
Large program experience leading architecture and design, Manage technical governance, Delivery operating model
Full Job Description
It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started. Join us to put AI to work for people. . You will be part of the Customer Outcomes team. Our purpose is to accelerate platform adoption and improve customer outcomes. We do this through a portfolio of services, delivered by outstanding consultants, using our ecosystem of partners, our leading practices, methodologies and tools based on our experiences from 1000's of customer engagements. What you get to do in this role: The Customer Outcomes Principal Platform Architect is a technical advisory role, responsible for helping our customers establish a technical foundation in the ServiceNow Platform and design solutions that improve outcomes. The Principal Platform Architect ensures customers use leading practices around instance strategy, technical governance, core data, integrations and the technical health of the platform. This is a consultative role focused on guiding ServiceNow, partner, and customer employees on the engagement team to provide a solution on a technical architecture designed for long-term success. * You will work with the customer across executive, platform owner, enterprise architects, and development teams during the selling, structuring and implementation of solutions. * Be a technical expert across multiple engagements to guide customers, partners, and internal team members to provide successful customer solutions. * Provide a variety of knowled
Applying for this Principal Platform Architect role?
Most applicants get filtered before a human reads their resume. See if yours makes the cut.
How to Apply on SmartRecruiters
- SmartRecruiters often includes a video screening step — check camera and mic permissions.
- Link your GitHub or portfolio directly in the profile section for technical roles.
- Applications may be reviewed by AI scoring before reaching a recruiter — use keywords from the job description.
ANONYMOUS · UNFILTERED
What do employees actually say about ServiceNow?
Real rants from real employees. Read before you apply.