Eli Lilly
Healthcare
PRINCIPALOPERATIONSENGINEER-IGA
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“PRINCIPAL OPERATIONS ENGINEER - IGA at Eli Lilly. Skills: Identity Governance, Access Management, Incident Management, Change Management. Support 24/7 operation of Identity Governance platforms. Execute incident management”
What You'll Achieve.
Ensure timely resolution of issues; Ensure 24/7 operational resilience; Enable Identity services; Ensure optimal operation; Prevent issues; Restore services quickly; Enhance system efficiency; Reduce downtime; Meet demand
Industry & Context.
Troubleshoot issues; Problem resolution; Root cause analysis; Analytical reasoning
On-call rotation, 12-hour weekend shifts, Support 'follow the sun' model
What They're Looking For.
Must Have
Bachelor's degree in Computer Science, 3+ years Identity and Access Management, Identity Governance and Administration (IGA) experience
Nice to Have
Experience with IT service management (ITIL), Knowledge of fundamental security principles, Experience with Microsoft Identity Manager, Experience with Entra ID, Experience with SailPoint, Experience developing solutions with PowerShell, Experience developing solutions with Python, Experience developing solutions with NodeJS, Experience developing solutions with PHP, Experience developing solutions with other scripting languages, Critical thinking and analytical reasoning skills, Good communication and presentation skills, Ability to adapt messaging for diverse audiences, Ability to work with a distributed and virtual team, Critical thinking, analytical skills, and thought leadership, Understanding of common services in cloud-based architecture, Experience in AWS, Experience in Azure, Awareness of cloud platform security and controls, Relevant certifications such as CISSP, Relevant certifications such as CISM
What You'll Do.
Support 24/7 operation of Identity Governance platforms
Execute incident management
Execute change management
Execute problem resolution
Collaborate with Operations Manager
Collaborate with Service Leads
Collaborate with Technical Leads
Drive operational excellence
Monitor IAM identity governance systems performance
Monitor IAM identity governance systems health
Perform regular maintenance tasks
Respond promptly to system alerts
Respond promptly to incidents
Implement solutions to restore services
Manage IAM identity governance systems components
Maintain IAM identity governance systems components
Ensure systems are up-to-date with patches
Ensure systems are up-to-date with security updates
Analyze system performance metrics
Make recommendations for improvements
Implement changes to enhance system efficiency
Implement changes to reduce downtime
Maintain detailed documentation of system configurations
Maintain detailed documentation of procedures
Maintain detailed documentation of incident reports
Provide regular status updates to management
Provide regular reports to management
Work closely with other IT teams
Work closely with developers
Work closely with stakeholders
Ensure seamless operation of services
Communicate effectively to resolve issues
Communicate effectively to implement changes
Assess current system capacity
Plan for future growth
Ensure resources are allocated efficiently
Provide technical support to users
Support response to audit requests
Support response to compliance requests
Develop solutions to resolve identified problems
Ensure solutions are tested
Ensure solutions are validated before deployment
Perform detailed root cause analysis
Document root cause analysis findings
Develop corrective actions
Implement corrective actions to prevent recurrence
Proactively identify opportunities for process improvements
Implement best practices to enhance problem management processes
How You'll Work.
Team & Collaboration
Collaborate with Operations Manager; Collaborate with Service Leads; Collaborate with Technical Leads; Work closely with other IT teams; Work closely with developers; Work closely with stakeholders; Work with a distributed team; Work with a virtual team
Communication Scope
Presentation skills; Adapt messaging
Process & Methodology
IT service management (ITIL)
Full Job Description
At Lilly, we unite caring with discovery to make life better for people around the world. We are a global healthcare leader headquartered in Indianapolis, Indiana. Our employees around the world work to discover and bring life-changing medicines to those who need them, improve the understanding and management of disease, and give back to our communities through philanthropy and volunteerism. We give our best effort to our work, and we put people first. We’re looking for people who are determined to make life better for people around the world. Eli Lilly is a global healthcare leader dedicated to discovering and delivering life-changing medicines. Our Cork site is home to over 2,000 employees across 60+ nationalities, offering hybrid working, competitive benefits, and a strong commitment to diversity, equity and inclusion. We are seeking a Principal Operations Engineer to join the IGA Cork team, where you will support the 24/7 operation of Lilly’s Identity Governance platforms — executing incident management, change management, and problem resolution while collaborating with the Operations Manager, Service Leads, and Technical Leads to maintain compliance and drive operational excellence. This role includes participation in a structured on-call rotation covering the weekends and country holidays, to support our ‘follow the sun’ model across Cork, Kuala Lumpur and the U.S. IAM teams. Team members will work two 12-hour weekend shifts (Saturday & Sunday) every 4–6 weeks on a rotating schedule. The on-call responsibilities are designed to support critical operations and ensure timely resolution of issues outside standard working hours supporting 24/7 operational resilience. **How You’ll Succeed** Operational Excellence: * Execute processes for incident management, change management, problem resolution and continuous improvement that enable Identity services. * Continuously monitor IAM identity governance systems performance and health to ensure optimal operation. Perform
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