Principal HR Coordinator
PrincipalHRCoordinator-ProductOperationsSupport
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Principal HR Coordinator - Product Operations Support at Principal HR Coordinator. Skills: Product Operations Support, customer support, process improvement. Provide expert oversight for end-user inquiries and escalations, ensuring all issues are resolved within established Service Level Agreements (SLAs).. Identify, document, and remediate product bugs by partnering across Product, Tech, and Risk teams.”
What You'll Achieve.
champion our interview products through a year of transformational growth; ensuring all issues are resolved within established Service Level Agreements (SLAs); ensure product stability and compliance; ensure seamless usability and system health; providing a clear "health report" of the Joining experience; advocate for and prioritize delightful, consumer-grade user experiences; boost both user satisfaction and operational efficiency; increase automation and create additional capacity
Industry & Context.
problem-solving; Proven problem solving, analytical and decision-making skills
At this time, Capital One will not sponsor a new applicant for employment authorization for this position.
What They're Looking For.
Must Have
1 year of experience in an operations environment, 1 year of experience in a customer support, 1 year of experience in process improvement
Nice to Have
Experience in Human Resources, Experience with project management, Experience with process management, Experience interpreting metrics and trends, Ability to quickly and effectively adapt to change, Proven problem solving, analytical and decision-making skills, Ability to embrace new systems and process enhancements, Willingness to work flexible hours due to varying needs within the program, High degree of professionalism and integrity when interacting with all customer contacts
What You'll Do.
Provide expert oversight for end-user inquiries and escalations
ensuring all issues are resolved within established Service Level Agreements (SLAs).
and remediate product bugs by partnering across Product
Own recurring processes
and control tests to ensure product stability and compliance.
Perform critical product data maintenance to ensure seamless usability and system health.
Convert thousands of monthly interactions into structured data
providing a clear "health report" of the Joining experience.
Infuse end-user and product insights into the Talent Acquisition ecosystem to advocate for and prioritize delightful
consumer-grade user experiences.
Proactively identify and implement process enhancements that boost both user satisfaction and operational efficiency.
Consult on and establish onboarding support models for new product launches and feature updates.
For an upcoming interview product launch
and deliver high-impact training content and documentation for end-users and internal support teams.
Build and sustain strategic partnerships with internal stakeholders
cross-functional partners
and external vendors.
Partner with leadership to identify
and execute process optimizations designed to increase automation and create additional capacity.
Act as a subject matter expert
providing backup support and training to fellow Product Operations team members.
How You'll Work.
Team & Collaboration
partnering across Product, Tech, and Risk teams; Build and sustain strategic partnerships with internal stakeholders, cross-functional partners, and external vendors; Partner with leadership to identify, design, and execute process optimizations; providing backup support and training to fellow Product Operations team members
Communication Scope
communicator; voice of the customer
Process & Methodology
Experience with project management
Full Job Description
Principal HR Coordinator - Product Operations Support Our Joining Product Operations Support team is looking for a detail-oriented specialist to champion our interview products through a year of transformational growth. You will act as the voice of the customer—managing escalations, streamlining bug reporting, generating end-user data and insights and collaborating with Product teams to prioritize high-impact development. The ideal candidate is a strong communicator who thrives on precision and problem-solving. ******** ****Summary of Responsibilities:**** * Provide expert oversight for end-user inquiries and escalations, ensuring all issues are resolved within established Service Level Agreements (SLAs). * Identify, document, and remediate product bugs by partnering across Product, Tech, and Risk teams. * Own recurring processes, audits, and control tests to ensure product stability and compliance. * Perform critical product data maintenance to ensure seamless usability and system health. * Convert thousands of monthly interactions into structured data, providing a clear "health report" of the Joining experience. * Infuse end-user and product insights into the Talent Acquisition ecosystem to advocate for and prioritize delightful, consumer-grade user experiences. * Proactively identify and implement process enhancements that boost both user satisfaction and operational efficiency. * Consult on and establish onboarding support models for new product launches and feature updates. * For an upcoming interview product launch, create, maintain, and deliver high-impact training content and documentation for end-users and internal support teams. * Build and sustain strategic partnerships with internal stakeholders, cross-functional partners, and external vendors. * Partner with leadership to identify, design, and execute process optimizations designed to increase automation and create additional capacity. * Act as a subject matter expert, providing backup support and train
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