ServiceNow
Tech / AI / Software
PrincipalFullStackEngineer,ExperienceTeam
“Principal Full-Stack Engineer, Experience Team at ServiceNow. Skills: AI, automation pipelines, LLM integrations, agentic systems, unified knowledge engine, full stack development. Architect and build automation pipelines that replace high-volume, repeatable content tasks. Design and develop LLM-powered tooling that enables agentic content creation workflows”
Industry & Context.
critically thinking about how to integrate AI into work processes, decision-making, or problem-solving
access to controlled technology subject to export control regulations, U.S. Export Administration Regulations (EAR)
What They're Looking For.
Must Have
Hands-on experience with LLM APIs (Anthropic, OpenAI, or similar), agentic workflow design, prompt engineering at scale, Familiarity with MCP (Model Context Protocol) server architecture or AI agent orchestration frameworks, Experience with content automation, structured content systems (e. g. DITA), knowledge graph infrastructure, Background in SaaS or enterprise technology environments, Experience working with open source tooling ecosystems and developer workflow infrastructure
Nice to Have
Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving, using AI-powered tools, automating workflows, analyzing AI-driven insights, exploring AI's potential impact on the function or industry, Demonstrated experience building production-grade automation pipelines, workflow systems, or AI-powered tooling, Proficiency in Python and/or JavaScript/Node. js, comfort designing across the full stack, Experience integrating with APIs, content platforms, knowledge management systems, or enterprise data systems, Ability to operate with high autonomy — defining scope, setting direction, and delivering end-to-end without a fully paved path, communication skills with the ability to engage technical and non-technical stakeholders equally well
What You'll Do.
Architect and build automation pipelines that replace high-volume
repeatable content tasks
Design and develop LLM-powered tooling that enables agentic content creation workflows
Build and maintain integrations across ServiceNow’s content platforms
knowledge management systems
Develop MCP server configurations and agentic workflow tooling that extend AI capabilities directly into writer and engineer workflows
Partner with Digital Technology teams to connect content systems to the broader ServiceNow platform ecosystem
Define engineering standards and architectural patterns that scale AI tooling across the team and organization
Operate as a technical thought leader — shaping strategy
influencing platform decisions
and bringing a point of view on where AI and automation create the most leverage
How You'll Work.
Team & Collaboration
Partner with Digital Technology teams to connect content systems to the broader ServiceNow platform ecosystem; engage technical and non-technical stakeholders equally well
Communication Scope
communication skills with the ability to engage technical and non-technical stakeholders equally well
Process & Methodology
defining scope, setting direction, delivering end-to-end without a fully paved path
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