Company
Solutions Engineering
PrincipalEnterpriseArchitect
Neural analysis suggests this role is
optimal for Senior candidates.
“Principal Enterprise Architect. Skills: Enterprise architecture, Telephony/CCaaS, Messaging/Digital, Cloud/Integration. Engage mid-cycle on mature opportunities. Lead architectural discovery and design”
What You'll Achieve.
Move deals forward; Make them reusable across the broader SE and partner ecosystem; Address enterprise security, privacy, and compliance questions
Industry & Context.
Design how ASAPP plugs in; Prototype to move deals forward; When a technical question is blocking a deal, build a working prototype
What They're Looking For.
Must Have
10+ years in enterprise, solution, or domain architecture, Significant time in contact center, CX, or telephony, Deep telephony / CCaaS expertise, Hands-on with at least one of Genesys (Cloud CX or Engage), Amazon Connect, Twilio Flex, or Avaya, Depth across call routing, IVR/IVA, SIP and SIPREC, real-time media, recording, and CTI, Deep messaging / digital expertise, Hands-on with at least one major digital engagement platform, such as Twilio messaging APIs, Salesforce Service Cloud Digital, Genesys Digital, LivePerson, etc., Cloud and integration fluency, AWS, Azure, or REST, gRPC, webhooks, event SSO/SAML/OIDC; SOC 2, HIPAA, PCI as applicable, Vibe-coding fluency, Python or JS, Workshop-ready communicator, Pragmatic and sales-energized
Nice to Have
Contact center AI or conversational AI product experience, Prior principal-SE, solutions architect, or pre-sales architect role at an enterprise CX, CCaaS, or conversational AI vendor, Certifications such as Anthropic, TOGAF, or AWS / Azure / GCP Solution Architect, Familiarity with SIPREC, voice biometrics, WebRTC, real-time speech analytics, or low-latency media pipelines, CRM integration experience (Salesforce, ServiceNow, Zendesk, Microsoft Dynamics), Prompt engineering, LLM evaluation, RAG, or production generative AI in customer-facing flows
What You'll Do.
Engage mid-cycle on mature opportunities
Lead architectural discovery and design
Facilitate technical design workshops
Run multi-day workshops with prospect leadership
Cover current- and target-state architecture
Produce target-state reference architectures
Deliver reference diagrams
Ground architectures in prospect’s telephony stack
Translate ASAPP’s Agentic AI capabilities
Design how ASAPP plugs in
Prototype to move deals forward
Develop reusable patterns
Codify field learnings into reference architectures
Surface architectural patterns
Support customer security review
Partner with ASAPP InfoSec
How You'll Work.
Team & Collaboration
Workshops with prospect leadership and engineering; Partner with ASAPP InfoSec; Surface architectural patterns, gaps, and opportunities to ASAPP Product and Engineering
Communication Scope
Workshop-ready communicator; Lead technical workshops with senior enterprise stakeholders; Produce architectural artifacts customers trust; Move from a CTO whiteboard conversation to a SIP-level engineering discussion
Full Job Description
## What You'll Do Engage mid-cycle on mature opportunities. Lead the next phase of architectural discovery and design, once product fit and executive sponsorship are established. Facilitate technical design workshops. Run multi-day workshops with prospect leadership and engineering. Cover current- and target-state architecture, integration, data flows, identity, security, observability, and cutover. Produce target-state reference architectures. Deliver reference diagrams, integration patterns, deployment topologies, sequencing plans, and risk registers. Ground each in the prospect’s telephony stack (Genesys, Amazon Connect, Twilio, Avaya) and digital/messaging platforms. Translate ASAPP’s Agentic AI capabilities into concrete integration patterns. Design how ASAPP plugs in: SIP, WebSocket, call transfers, CCaaS event streams, agent desktop embeds, CRM integration, voice/digital handoff, and AI-to-human transitions. Prototype to move deals forward. When a technical question is blocking a deal, build a working prototype, custom adapter, or API POC yourself. Move fast rather than wait on engineering. Develop reusable patterns. Codify field learnings into reference architectures and design guardrails. Make them reusable across the broader SE and partner ecosystem. Bring the field back to product. Surface architectural patterns, gaps, and opportunities to ASAPP Product and Engineering. Support customer security review. Partner with ASAPP InfoSec to address enterprise security, privacy, and compliance questions. ## What We Need Deeply experienced. 10+ years in enterprise, solution, or domain architecture. Significant time in contact center, CX, or telephony. Deep telephony / CCaaS expertise. Hands-on with at least one of Genesys (Cloud CX or Engage), Amazon Connect, Twilio Flex, or Avaya. Depth across call routing, IVR/IVA, SIP and SIPREC, real-time media, recording, and CTI. You can hold your own in a SIP-level conversation with a senior network engineer. Deep messaging
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