Principal,EmployeeRelations,CustomerService

Amazon’s Operations Employee Relations (ER) team is looking for a Principal, Employee Relations with a demonstrated passion for building and sustaining positive, engaged work environments for associates and leaders. This individual will have significant employee and labor relations subject matter expertise and proven success as a leader of people. The Employee Relations team is responsible for reducing risk to the business by creating and executing programs to develop the next generation of high-performing, associate-centric frontline leaders. The Principal, Employee Relations will play a vital role in advancing our mission. The Employee Relations is a tight-knit team of ER professionals, including former HR, operational and legal leaders. We are passionate about improving our leaders’ skill sets in associate engagement across the organization. Key job responsibilities This role will design the Employee Relations (ER) strategy for APAC and MENA Region of Customer Service. This position covers 5 countries and will need to work with/through the in-country ER field team members on the individual country strategy and support the Regional strategy. Partnership with Ops and PXT Regional leadership is critical in this role. A day in the life We are seeking an Employee Relations Principal to support APAC and MENA region of Customer Service Operations which includes both a brick-and-mortar and virtual workforce. The individual must have a demonstrated ability to collaborate with and influence Operations directors, managers, and human resources; to analyze multiple levels of associate/manager feedback to identify risks and gaps; to create, audit, and sustain positive workplace relations programs; and to design and conduct positive workplace relations training that drives best practices. The Principal will work reactively on crisis-oriented situations, traveling as necessary that typically can only be successfully addressed under severe time constraints. The Principal should b