Zscaler
Technology
PrincipalDevOpsEngineer
Neural analysis suggests this role is
optimal for Senior candidates.
“Principal DevOps Engineer at Zscaler. Skills: DevOps, Kubernetes, AWS, CI/CD. Design automated customer onboarding workflows. Automate customer onboarding workflows”
What You'll Achieve.
Reduce provisioning time; Keep platform availability above target; Minimize human error; Accelerate release velocity; Catch problems before customers feel them; Reduce bottlenecks
Industry & Context.
Problem-solver; Finding the solution; Troubleshooting
On-call incident response, On-call rotation
What They're Looking For.
Must Have
Foundational understanding of AI/ML technologies, U. S. Citizenship, Deep hands-on experience with Kubernetes, Deep hands-on experience with AWS, Experience with on-call rotations, Experience with incident management workflows
Nice to Have
Experience implementing AI-driven AIOps tools, Experience implementing intelligent anomaly detection, Experience implementing LLM-assisted automation, Experience building CI/CD pipelines, Experience building GitOps pipelines, Working knowledge of RDBMS/SQL, Working knowledge of SSO, Exposure to OpenTelemetry, Exposure to CloudFuse, Exposure to NIAP/IL5 certification processes
What You'll Do.
Design automated customer onboarding workflows
Automate customer onboarding workflows
Mature incident management process
Define escalation paths
Build CI/CD pipelines
Maintain CI/CD pipelines
Build GitOps-driven pipelines
Maintain GitOps-driven pipelines
Deploy to production Kubernetes clusters
Identify infrastructure reliability risks
Eliminate infrastructure reliability risks
Establish operational standards
Establish documentation
How You'll Work.
Team & Collaboration
Broader engineering team; High-performing teams
Full Job Description
About Zscaler Zscaler accelerates digital transformation to ensure our customers can be more agile, efficient, resilient, and secure. As an AI-forward enterprise, we are constantly pushing the envelope, leveraging the world’s largest security data lake to power our cloud-native Zero Trust Exchange platform. This innovation protects our customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location. Here, impact in your role matters more than title and trust is built on results. We say, impact over activity. We seek innovators who actively use AI to amplify their impact and who thrive in an environment where we leverage intelligent systems to stay ahead of evolving threats. We believe in transparency and value constructive, honest debate—we’re focused on getting to the best ideas, faster. We build high-performing teams that can make an impact quickly and with high quality. To do this, we are building a culture of execution centered on customer obsession, collaboration, ownership, and accountability. We value high-impact, high-accountability with a sense of urgency where you’re enabled to do your best work and embrace your potential. If you’re driven by purpose, thrive on solving complex challenges, and want to be part of the team that’s helping to secure the AI age, we invite you to bring your talents to Zscaler and help shape the future of cybersecurity. Role We are looking for a Principal DevOps Engineer to join our team. This is a hybrid role based in San Jose, CA 3 days a week, reporting to the Sr. Manager, Software Engineering in the Zero Trust Exchange department. You'll own the day-to-day operational reliability of our Zero Trust Branch platform — building automated onboarding pipelines, maintaining Kubernetes-based infrastructure in AWS (including federal/IL5 environments), and leading on-call incident response through ServiceNow. As we rapidly scale our customer base, you'll be the engineer who ensures our G
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