Fin
AI Customer Agent
PrincipalDemoEngineer
Neural analysis suggests this role is
optimal for Senior candidates.
“Principal Demo Engineer at Fin. Skills: AI, LLM, Full-stack development, Demo platform. Own demo platform end-to-end. Build first-class demo features”
What You'll Achieve.
Make AI-powered experiences a reality; Ramp SEs and AEs faster
Industry & Context.
Troubleshooting
What They're Looking For.
Must Have
6+ years building software, Hands-on AI/LLM product experience, Full-stack chops, Comfort working across web and mobile, Deep familiarity with SDKs, RESTful APIs and SaaS integrations, Measurably more productive with Claude Code
Nice to Have
Background in customer support, Experience building internal platforms, Experience designing multi-tenant environments, Prior work bridging engineering and revenue
What You'll Do.
Own demo platform end-to-end
Build first-class demo features
Create UI and workflows
Use AI to prepare demos
Synthesize conversations
Build scripting hooks
Show Fin across every surface
Design hands-on training
Design demo libraries
Design certification paths
Ensure demo exists for new capability
Turn patterns into tools
Turn patterns into templates
Turn patterns into playbooks
How You'll Work.
Team & Collaboration
Product teams; Product Engineering; PMs; GTM; Enablement; SEs; PMM
Communication Scope
Talker; Clarity
Full Job Description
Fin is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences. Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey – from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk for one single system that is designed to meet the needs of modern day support teams. Founded in 2011, Fin became one of the fastest growing companies and remains one of the largest private software companies in the world with nearly 30,000 global businesses using our products to transform their customer support. Driven by our core values, we push boundaries, build with speed and intensity, and relentlessly deliver incredible value to our customers. What's the opportunity? Fin is an AI-first company revolutionizing how customer service is delivered today. Our entire platform is driven by a set of advanced AI Agents, who blend automation with empathy, setting a new standard in customer experiences at scale. At Fin, you’ll help shape the future of AI-first customer experiences, showing our customers the transformative power of artificial intelligence. By inspiring a bold vision and delivering impactful solutions, you’ll make AI-powered experiences not just possible, but a reality for our customers. About the Role There's an enormous difference between building a Fin demo and deploying Fin in production. A Solutions Engineer can stand up an impressive AI agent demo in an afternoon. Making that demo reliably show what Fin actually does - across every channel, every persona, every vertical, in front of the world's most discerning buyers - is a different discipline entirely. That discipline is what we're hiring for. As a founding Fin Demo Engine
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