Okta
Identity and Access Management
PrincipalDeliverySuccessManager
“Principal Delivery Success Manager at Okta. Skills: Delivery capability development, Partner enablement, Service Delivery Partner maturity model, Implementation quality assurance, Cross-functional collaboration. Leading and developing Okta partners to successfully deliver Okta services. Developing partner delivery capability within a defined product domain and regional partner portfolio”
What You'll Achieve.
Successfully deliver Okta services to valued customers; Develop partner delivery capability; Ensure partners are prepared to successfully deploy Okta solutions; Progress partners through the Service Delivery Partner maturity model; Ensure partners deliver high-quality implementations; Scale partner-led delivery; Maintain implementation quality; Drive and track partner adoption to post-sales enablement
Industry & Context.
Relentless drive to solve complex challenges
What They're Looking For.
Must Have
10+ years of experience in enterprise software delivery, professional services, or partner success roles, Experience working with system integrators or service delivery partners, Experience supporting enterprise software implementations, understanding of identity and access management concepts, Familiarity with enterprise SaaS deployment models, Understanding of partner ecosystems and implementation services, Ability to guide partners through complex technology implementations, cross-functional collaboration skills, Ability to evaluate partner capabilities and recommend improvement strategies, Excellent communication and stakeholder management skills, Ability to work with technical teams, sales teams, and executive stakeholders
Nice to Have
Familiar with several programming languages (e. g. ,. NET, JavaScript, Python, Java), Familiar with open-source tools and development practices, Familiar with load balancers, reverse proxies, and Web Access Management tech (e. g. , F5, Oracle, NGINX), Familiar with AI GPTs
What You'll Do.
Leading and developing Okta partners to successfully deliver Okta services
Developing partner delivery capability within a defined product domain and regional partner portfolio
Ensuring service delivery partners are prepared to successfully deploy Okta solutions through capability development
and delivery oversight
Enabling partners to progress through the Service Delivery Partner maturity model and ensuring they deliver high-quality implementations
Scaling partner-led delivery while maintaining implementation quality
Developing delivery capability across the assigned partner portfolio
Guiding partners through the Service Delivery Partner maturity model
Identifying specialization gaps and recommending enablement paths
Supporting partners pursuing product specializations (OWI
Encouraging partner certification and skill development
Reviewing and validating partner go-live submissions
Classifying deployments according to Standard
and Strategic complexity levels
Ensuring deployments meet Okta delivery standards
Capturing delivery feedback from Professional Services and customers
Serving as the delivery advisor for sales teams when identifying partners for deployments
Recommending partners based on capability
and deployment complexity
Assisting in identifying partners capable of supporting complex customer architectures
Tracking ecosystem capability trends across assigned partners
Identifying gaps in partner expertise or geographic coverage
Providing recommendations for partner enablement and recruitment
Partnering closely with Professional Services on partner delivery quality feedback and co-delivery planning
Partnering closely with Alliances to support relationship management and service delivery partner recruitment
Driving and tracking partner adoption to post-sales enablement
How You'll Work.
Team & Collaboration
Works cross-functionally with Professional Services, Alliances, Sales, and Enablement teams; Serves as the delivery advisor for sales teams; Partner closely with Professional Services on partner delivery quality feedback and co-delivery planning; Partner closely with Alliances to support relationship management and service delivery partner recruitment; Ability to work with technical teams, sales teams, and executive stakeholders
Communication Scope
Excellent communication and stakeholder management skills
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